Ali Khan

I am just hard working

[Ali Khan @_alikhan007]

@sonic_hedgehog sonic

[Ali Khan @_alikhan007]

@SEGAForever So I feel

[Ali Khan @_alikhan007]

@virginmedia @richardbranson I didn’t know you did an evening and weeks broadband. Basically no internet in the evenings and weekend..... FIX THE DAMN PROBLEM VIRGIN!! you are taking my money!

[Ali Khan @_alikhan007]

@virginmedia @richardbranson I have already called your customer service again but still astonished that my situation still cannot be given priority. This is disgraceful and highly disappointing

[Ali Khan @_alikhan007]

@richardbranson just want to say how bad your virgin media service is and how bad the customer support operations are. I am without internet for a week now and next time it will ‘supposedly’ be fixed is Friday. #keepYourCustomersHappyAndGiveThemTheirMonieSWorth

[Ali Khan @_alikhan007]

@virginmedia @richardbranson ... wanted another day. We are now without internet for 1.5 weeks and you still have to been able to solve the issue. Neither you have even worked out that the problem is. It’s a bloody shame on your service and competency

[Ali Khan @_alikhan007]

@virginmedia @richardbranson your engineers came today and replaced the router to a new one. All was working until the evening we lost the internet again. What the hell Virgin!!! I told your customer service guys that there’s a problem with the network not the router but you just wasted....

[Ali Khan @_alikhan007]

@bit_shark @virginmedia Did they fix your broadband issue??

[Ali Khan @_alikhan007]

@virginmedia please fix the damn network issue! It’s been 4 bloody days and still not fixed. We need our internet since we’re paying for it

[Ali Khan @_alikhan007]

@virginmedia P.S. it’s not strange. Listen to that telephone recording and you’ll know.

[Ali Khan @_alikhan007]

@virginmedia Here’s another conundrum you are in. I booked the engineer from 12-4pm Friday on the phone with your customer service guy and I get an sms now to say it’s booked for 8am-12pm huh!??? Check the phone recording and you’ll find out. This is a joke @richardbranson

[Ali Khan @_alikhan007]

@virginmedia Sadly I am actively looking around for other service providers. I wish I could say this is the first time this has happened but sadly no. Virgin really need to get their priorities straight. I am paying for nothing in return.

[Ali Khan @_alikhan007]

@SkyUK I am moving out soon so my original plan was to transfer the ownership to my little brothers name but now thinking twice about carrying on with Virgin.
My brother is looking for a simple plan, internet and phone and keep existing number. If you have any good deals then let me knw

[Ali Khan @_alikhan007]

@virginmedia Just contacted them and now they have scheduled the engineer visit on Friday. WHAT!! Friday. The engineer was meant to come last Friday and again today but kept getting cancelled.
Can you please do something and send the engineer sooner???

[Ali Khan @_alikhan007]

@virginmedia I already did. Twice. And keep getting same response. If I call again, I’ll get the same response. 1. Line test 2. Found fault 3. Send engineer 4. Cancel engineer 5. Found network fault.
And this keeps repeating again and again.

[Ali Khan @_alikhan007]

@virginmedia Did all that with customer advisor and keep getting same response that there’s a fault with the device BUT then a day later get a sms saying it was a network fault and engineer gets cancelled. Come on for gods sake, I’m losing patients here, make your mind up

[Ali Khan @_alikhan007]

@virginmedia Your broadband runs a few hours during the day and goes down from evening onwards

[Ali Khan @_alikhan007]

And then another message to say they have found a network problem and fixed it. Internet works a few house during the day and then it goes offline from evening onwards. And it keeps happening even after virgin keep telling me it’s a network issue