@how_weird_right@redBus_in For companies like @redBus_in, once they hit a certain scale, customer experience no longer seems to matter. Incidents like these just add to their revenue, and for someone like @prakashsangam, the CEO, this might seem insignificant — but for us, it defines trust. #redbus_scam
@how_weird_right@redBus_in For companies like @redBus_in, once they hit a certain scale, customer experience no longer seems to matter. Incidents like these just add to their revenue, and for someone like @prakashsangam, the CEO, this might seem insignificant — but for us, it defines trust. #redbus_scam
Pissed off with @redBus_in. Booked 4 tickets, and at the time of boarding, the Fastlane bus operator says “AC not working, cancel your tickets, you’ll get a full refund.” Had to book new tickets on the spot, 25% more expensive.
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It’s been 11 days, 15+ calls to @redBus_in . Only 2 tickets refunded. They keep making excuses — “operator not picking up,” “we’ll call you back” — but no one ever does. Fake promises all around. Even the bus operator stopped taking my calls.