Ashley

Data-lead marketing, CRM, emails, shoes & bags...All with a little bit of sparkle!

[Ashley @_AshleyQuinn]

@British_Airways I am trying to make a change to a flight & have phoned around 8 times. I either can't get through or you have a voicemail saying you aren't answering phones! How am I supposed to make this update (which can't be done online!!) HELP

[Ashley @_AshleyQuinn]

@British_Airways I need help with a flight booking change but all phone lines seam to be off every time I’ve called - help

[Ashley @_AshleyQuinn]

@DeDietrichABD have 3 lovely new appliances from you but can't get to anyone in your call centers to help me get them registered & working. Can you help?

[Ashley @_AshleyQuinn]

@LNER Will you refund my ticket

[Ashley @_AshleyQuinn]

@LNER what is going on?! Text makes no sense. For a first class ticket don’t think a bus is an ok option...

[Ashley @_AshleyQuinn]

@LNER Is the bus the whole way to Aberdeen? That’s not really a equivalent option for a 1st class ticket.

[Ashley @_AshleyQuinn]

@LNER I'm on a 1st Advanced ticked. Can you get me on another 1st class with the same offering. I need to have access to wifi etc.

[Ashley @_AshleyQuinn]

@LNER not exactly a helpful text... what is going on? Are you telling me I paid for a first class train and you’re putting me on a bus to somewhere?!!!!!!

[Ashley @_AshleyQuinn]

An absolutely brilliant #WIBF event ‘emotional intelligence in challenging situations’. An evening managing actors through familair but challenging meeting situations was a brilliant way to make us think differently about our approach. Highly reccomended if you get the chance!

[Ashley @_AshleyQuinn]

Informative afternoon at the Customer Engagement #DMAevent talking all things customer loyalty, power brands & dynamic targeting.

So much opportunity to harness data to drive brand loyalty and have personalised conversations = Such an exciting time to be a Marketer 😍

[Ashley @_AshleyQuinn]

I’m gonna say it.. I love email marketing 👩🏻‍💻
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Thanks for a great day #litmuslive . Excited to go home with so many new ideas... and an enhanced awareness of my inner email geek… https://t.co/MNUXNO7suU

[Adomskii @dominic_tayler]

"doesn't work on Outlook because .... Outlook" is my new favourite phrase and I'll be using it everyday from now on #litmuslive

[Ashley @_AshleyQuinn]

@parcelforce It's unclear as it's a re-delivery. I have a card which was left in the stair - no date etc on the card. So I'm assuming it's today?

[Ashley @_AshleyQuinn]

@parcelforce Please Help! Delivery isn't arriving DESPITE people being in the house to collect!! I need this today. Thanks!

[Ashley @_AshleyQuinn]

Working on building my personal brand on International Woman’s Day. Great event with Women In Banking & Finance, thank you. #WIBF #InternationalWomenDay2018 #marketing #mybrand #lookouthereicome #whorunstheworldgirls

[Ashley @_AshleyQuinn]

A day of inspiring stories about automation, robots & customer experience at #pegasroadshow. Marketing departments have so much opportunity to drive change 😍 #marketing #datadriven #whatnext

[Ashley @_AshleyQuinn]

Ready to learn today at the Customer Engagment Summit 😬

[Ashley @_AshleyQuinn]

@AmazonHelp No insight was provided!! Can you organise a refund please.

[Ashley @_AshleyQuinn]

@AmazonHelp trying to deal with customer services on the phone is shocking (again)! Trying to sort an order from September which didn't arrive and no emails replied to!! Please help!

[Standard Life Workplace @StandardLifeBiz]

.@pensionsguy talks about why young people can be very optimistic looking to the future. #autoenrolment