@British_Airways I am trying to make a change to a flight & have phoned around 8 times. I either can't get through or you have a voicemail saying you aren't answering phones! How am I supposed to make this update (which can't be done online!!) HELP
@DeDietrichABD have 3 lovely new appliances from you but can't get to anyone in your call centers to help me get them registered & working. Can you help?
@LNER not exactly a helpful text... what is going on? Are you telling me I paid for a first class train and you’re putting me on a bus to somewhere?!!!!!!
An absolutely brilliant #WIBF event ‘emotional intelligence in challenging situations’. An evening managing actors through familair but challenging meeting situations was a brilliant way to make us think differently about our approach. Highly reccomended if you get the chance!
Informative afternoon at the Customer Engagement #DMAevent talking all things customer loyalty, power brands & dynamic targeting.
So much opportunity to harness data to drive brand loyalty and have personalised conversations = Such an exciting time to be a Marketer 😍
I’m gonna say it.. I love email marketing 👩🏻💻
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Thanks for a great day #litmuslive . Excited to go home with so many new ideas... and an enhanced awareness of my inner email geek… https://t.co/MNUXNO7suU
A day of inspiring stories about automation, robots & customer experience at #pegasroadshow. Marketing departments have so much opportunity to drive change 😍 #marketing#datadriven#whatnext
@AmazonHelp trying to deal with customer services on the phone is shocking (again)! Trying to sort an order from September which didn't arrive and no emails replied to!! Please help!