Ben Lee

healthcare optimist | simply zero accomplishments

[Ben Lee @_btlee_]

My one career intention is to build something that betters healthcare

I write to learn how to do this out loud: research intriguing strategies & products, explore trends, and muse on what may be next.

Here's Quite A Few Claims - my collection of thoughts
https://t.co/sGkPTs3xM0

[Ben Lee @_btlee_]

epic announces new ai-enabled emr

https://t.co/7YF05h65UX

[Ben Lee @_btlee_]

@andrew__reed the radish is a highly underrated vegetable especially as a broth / stock maker, see most radish based soups in east asian cultures

[Ben Lee @_btlee_]

@yrechtman @OffCallDotCom by @grahamwalker is in this direction

[Ben Lee @_btlee_]

@mignano How long until the phrase “how long until the ___ loses all meaning?” loses all meaning?

[Ben Lee @_btlee_]

my opinion of how smart someone is solely depends on whether or not they say “chassis” when talking about their business idea

[Ben Lee @_btlee_]

@B_Madden4 he brought a CVS receipt

[Ben Lee @_btlee_]

@ethansteininger @StuartBlitz what does this mean?

[Ben Lee @_btlee_]

@ericstromberg not a job, but: publishing long form writing and maintained cadence
- unglamorous unless you have an audience, which is built predominantly through publishing
- self-guided depth of exploration
- ideally one tries to differentiate / hone taste and perspective

[Brendan Keeler @healthapiguy]

Much of the pain of digital health (and sidecar point solutions for enterprises in general) that is often blamed on EHRs is actually a manifestation of the principal agent problem - where one party (the agent) makes decisions on behalf of another party (the principal), but has different interests and incentives.

The expectation is that if you build a good product that is attuned to a user and solves their problem, you will be successful. This is largely true in consumer facing software (if you can handle CAC) - the buyer and the user are the same.

When it comes to super small businesses, the buying motion of SMBs can resemble a DTC sale, as the buyer and the user may be the same. If they're not, they're usually close enough to have the same or similar interests.

This is not the case for larger and larger enterprises. For example, the CEO wants efficient operations and profitability. The doctor wants more time spent with patients and medical decision autonomy.

Your choice to sell to large healthcare organizations (or really any enterprise in general) incurs a silent cost. You now are building for two distinct sets of stakeholders with fundamentally different and often opposing needs - the economic buyer who makes the purchase decision and controls the budget, and the end user who has to actually use your product day-to-day. This tension forces you to either compromise your product's user experience to satisfy buyer requirements, or risk failing to gain institutional adoption despite having happy users.

Every GTM motion has pros and cons. This is just the reality of the enterprise motion.

[Ben Lee @_btlee_]

@RajWebshar @healthapiguy a principal agent tweet

[Ben Lee @_btlee_]

@JakeyG913 @elliotcohen @leggettmatt @tjparker there’s some ideation on this in the healthcare proposals of Project2025

[Ben Lee @_btlee_]

@JayRughani @zachweinberg new APCM codes for 2025 allow for delegated asynchronous activities to be billed without a time requirement

[Ben Lee @_btlee_]

@saranormous The folks at Sparx (https://t.co/rbASdjHL8s) are doing this.

[Ben Lee @_btlee_]

@matt__yao @thebettychang @chethanr lets gooooooo amazing collab

[Ben Lee @_btlee_]

@_JerryLi @rahulvohra @Superhuman @rahulvohra would love to come!

[Ben Lee @_btlee_]

@mattturck and 100% reason to remember the name

[Ben Lee @_btlee_]

@dvasishtha this feels like an unnecessary split

if this product ties into referral workflows (a reasonable end state), the middle ground make sense
- surface best practice specialty insights
- allow for PCP discretion to provide care themselves, mitigate exacerbation, and/or refer out

[Ben Lee @_btlee_]

if you're not reading @markolschesky's substack you're missing out

especially if you're building healthcare tech products
especially if you're thinking about LLM implementations into your stack

https://t.co/1lEq9LgzlX

[Ben Lee @_btlee_]

tyra banks 🤝 NVIDIA
training models

[Ben Lee @_btlee_]

@AdamRy_n @B_Madden4 @B_Madden4 is a king