chirag dhyawala

cars, quizzing, sport enthusiast

[chirag dhyawala @_chrgd]

One of the most irritating customer care is of @airtelindia .
Their only response to wifi not working is to switch off and restart the router. The chatbot is ridiculous and they have no resolution.
@TRAI @Airtel_Presence @jio @jiowifi @jioairfiber

[chirag dhyawala @_chrgd]

@Iamsamirarora @Flipkart @Iamsamirarora I'll send samosas in return :)

[chirag dhyawala @_chrgd]

@gazald @cromaretail @Juhi_Dhyawala @ManishHarlalka9 Not the service levels expected from @cromaretail

[Gazal Harlalka @gazald]

@cromaretail #fraud Ordered Celing fans , received a torn piece of cloth . No customer care number, just a chat bot , who does not understand the issue. ! No reply on email to customer care

#DitchCroma

[Public_Voice_Warangal @Voice_WGL]

A man sat on the road stating:
Respected Commissioner of Police &District Collector,
You are fining us for everything – even if I don’t wear something properly while on the road
But the roads themselves are not in proper condition.
So how much fine will you impose on me for that?

[Mangalam Maloo @blitzkreigm]

The daily struggle! The blatant abuse of a citizen’s life by authorities is so evident yet so normalized.

Let me put it into perspective.

5 people dying off the train is almost half as much who died in Pahalgam or the RCB stampede.

Obviously, no country will go to war for this or not will heads will roll. This won’t even trend on social media.

It’s just a rounding off error for the Spirit of Mumbai narrative.

[ratnendu ray @ratnenduray]

My harrowing tale with @IndiGo6E , so that others can be careful. 1/n

On Aug 14 early morning I landed in Delhi's T2 on an Indigo flight from Chennai. As is most common with them, no aerobridge was given, and instead they asked everyone to deboard using their ramps.

[chirag dhyawala @_chrgd]

@balajidbv Bro done speak the truth so openly... the prashasan might send you a notice

[chirag dhyawala @_chrgd]

@raunakmahajan It's everywhere....as a tenant I'm charged 1000/- pm for a bike parking vs 100/- pm for a owner

[Mangalam Maloo @blitzkreigm]

Let me just say it - Air Travel is becoming a mess.

What was once a joyful experience is now becoming a dread.

Unfortunately consumers have no say in it. We're at the behest of a crazily one sided ecosystem.

For a 9 am flight, one's day roughly starts at 5 am and by the time they reach any destination it's past noon at least. Not to mention the crazy mafia of cabbies or the ordeal to get out of the airport post landing.

This 8 hour ordeal is filled with a long journey to the airport, navigating through multiple ID checks, multiple bag screenings, security checks and no real assistance from the staff who only look at everyone as if they're doing them a favour.

This, is assuming the flight is on time and all goes well.

Now God Forbid, If your flight is delayed, your problems have begun to compound. You are now going to get sucked into the quicksand of an apathetic ecosystem.

No clear communication by the staff, no empathy or aid to passengers who may either be old, unwell, travelling for a happy family occasion, a bereavement or even an all important work commitment.

Why is this lopsided?
- If you get to the airport even marginally after their long cut-off time, you aren't allowed to fly. But they can continue to delay flights without any intimation.

- If your bag is even marginally heavier, they won't let it in without charging you. But, if you're carrying just a handbag on a full flight they'll bully you into checking that in, because "no space"

- If you carry a bottle of a beverage, it’s considered a security threat. If they sell the same bottle at 5X the price, it’s convenience.

- They can keep you on a stationery plane without air conditioning, food or even the freedom to use a lavatory. But the minute you show any frustration, they may take strict security action against you and perhaps even make you ineligible for flying.

- You're at the mercy of an airline where gate changes, flight changes, aerobridge and bus changes are frequent and random. But if you miss any of these announcements it's your fault because we told you its a Silent Airport.

- You have to book tickets and pay in full immediately, that’s fair. But they will return the money only in 7 working days after deducting crazy cancellation charges of your initial amount. In a lot of cases, any refund is given through discount vouchers and subject to terms and conditions.

The worst part however is, no one knows a way out of this! Demand-Supply-Cost-Infra-Rules-Regulations-Safety-Security are all important and must be adhered to. Everyone's equally helpless.

The only solution – Airlines - please, please, please – train your staff to be more empathetic, helpful and respectful to passengers and ensure the processes are all customer focused and not just cost focused. What's a process, can't be changed. But what can, is the experience you provide.

Not sure if this will even make a difference to anyone, but that’s all one can do as a customer without much choice, right? Make a suggestion or voice a rant.

An airline isn’t just about stuffing people in a metal tube and transporting them. It’s about connecting people to their loved ones. Parents meeting children in different cities, a couple celebrating a milestone occasion, a family having worked very hard to save up for this trip. It’s a celebration of one of mankind’s greatest inventions.

@airindia @airvistara @AkasaAir @IndiGo6E @flyspicejet @DGCAIndia @consaff @LiveFromALounge @TheSanjivKapoor

[chirag dhyawala @_chrgd]

@dmuthuk Really surprised to see Kolkata in 3rd

[B M SINGH @singh_bm_14]

I have been running behind the jurisdiction just to demand a fair investigation.

Requesting @myogiadityanath , @CMOfficeUP & @Uppolice to look into this on priority.

My daughter was murdered in the daylight. And there's no action being taken on the murderers.

[Ankur Warikoo @warikoo]

Every week, I send an email to 100,000+ people sharing my thoughts on personal productivity, failure, growth, books I am reading, pictures from my week and more.

You can receive this email every Friday, by signing up here

https://t.co/cvf2IpMtGe

[Akshat Shrivastava @Akshat_World]

India has a 70,000Km Railway network.

To bring it under Kavach, the total outlay required is close to 1Lakh crore.

Total expenses done so far have been around 450Cr.

Three things:

[1] Over-marketing is always bad. The way it was done for Kavach.

[2] Media should have highlighted such facts earlier (but, unfortunately, most media has been sold out).

[3] Calling for the resignation of the Railway Minister solves nothing. Like it or not, he is one of the most qualified person to run the show.

Larger problem is: there is only a handful of people left, who can even raise questions.

Without even raising any questions, how can you even find solutions?

But, unfortunately, we live in times, when anyone even tries to highlight a problem: policy, economics, any problem--- the entire sold out media comes after them.

And, massive trolling starts (even on Twitter).

In all this non-sense, common people pay the price.

Please stop worshiping Politicians. Senseless defence/attacks on them won't get you a party ticket!

Worry about things like independent judiciary, independent media and government overreach.

All these things have a direct impact on YOUR life!

[This tweet changes nothing, but let me try]

[chirag dhyawala @_chrgd]

@joybhattacharj Got a chance to meet her courtesy tata adventure foundation,
We asked about her women in mountaineering and she joking replied " the mountain doesn't know whether you're a man or a woman it's just us human who've made such a beaurifucation"

[chirag dhyawala @_chrgd]

@warikoo The secret life of geoceries

[Vinayak Modi @vnyk001]

Redeemed reward points worth less than Rs 100 at pos and got redemption fee charge of 99 +gst ....worst experience @IDFCFIRSTBank never faced this issue with my ICICI card. Will close my credit card with IDFC

[chirag dhyawala @_chrgd]

@rushlane Somewhere in santacruz

[Joy Bhattacharjya @joybhattacharj]

Two of the most influential people in Indian history remain unknown to us. The first was the unnamed white passenger who booted Mohandas Karamchand Gandhi out of a 1st class railway compartment in Pietermartizburg and started him on his journey of satyagraha.

[chirag dhyawala @_chrgd]

@chokhani_manish Hi Manish , where can I find this piece?