Comms 'That Works' / Emma Drake Chart.PR

Links external #comms with business #strategy outcomes / #builtenvironment comms / host; Communication Strategy 'That Works' #podcast 👇

[Comms 'That Works' / Emma Drake Chart.PR @_emmadrake]

MANIC STREET PREACHERS - huge outdoor concert at Audley End, 2nd Aug 2025: https://t.co/gM4cseSuKN

[Comms 'That Works' / Emma Drake Chart.PR @_emmadrake]

I know how hard it can feel to keep pace with the changes in communication and PR. The shifts in tech, platforms, and audience expectations can sometimes feel overwhelming—I get it. That’s why I’ve put together this list of tips.
Let’s dive in: https://t.co/tCuNRP2jIG

[Comms 'That Works' / Emma Drake Chart.PR @_emmadrake]

Today, as the world comes together to celebrate, we want to send you our warmest wishes for a joyful and peaceful holiday season. May your day be filled with love, laughter, and cherished moments with those closest to you.

Happy holidays 🎅

#henbecommunications #happyholidays

[Comms 'That Works' / Emma Drake Chart.PR @_emmadrake]

In my latest podcast episode, we dive into the world of crisis communication with an expert who’s been on the front lines: Amanda Coleman.

You don't want to miss it! Listen here: https://t.co/2QYc6gaxOk

[Comms 'That Works' / Emma Drake Chart.PR @_emmadrake]

@jwalb @TicketmasterCS Sadly no, which is a shame as I had tickets selected at 9.20am then *CRASH*

[Comms 'That Works' / Emma Drake Chart.PR @_emmadrake]

@ticketmasterCS exactly how long do we hold our nerve on the 'confirming availability page'? been an hour for me after selecting and confirming my tickets?

[Comms 'That Works' / Emma Drake Chart.PR @_emmadrake]

@samuelbailey I agree this is a poor system

[Comms 'That Works' / Emma Drake Chart.PR @_emmadrake]

@jamescrawford Glad you have some. You are the 2nd person in the universe that I know that appears to have some.

[Comms 'That Works' / Emma Drake Chart.PR @_emmadrake]

@TicketmasterCS do I have to assume that you are still confirming the tickets in my basket 4 hours later?

[Comms 'That Works' / Emma Drake Chart.PR @_emmadrake]

@TicketmasterCS you've continued to post 6 times today but failed to acknowledge any issues with the purchase of Oasis tickets? Clearly there is an issue with confirming availability, and the poor advice your CS bot has given, but still no acknowledgement?

[Comms 'That Works' / Emma Drake Chart.PR @_emmadrake]

What do you say to all the people that queued this morning and got through when your site then you failed to confirm tickets? this is not a user error but a website error and a service error. There are now 26000 people in front of me, the venue only holds 90000?!

[Comms 'That Works' / Emma Drake Chart.PR @_emmadrake]

@jwalb @TicketmasterCS Were you logged in on multiple devices?

[Comms 'That Works' / Emma Drake Chart.PR @_emmadrake]

@ojsykes @TicketmasterCS I guess they don't care as wither way they sell the tickets. I had tickets for something else earlier in summer - customer service was dreadful then too!

[Comms 'That Works' / Emma Drake Chart.PR @_emmadrake]

@jwalb @TicketmasterCS A friend followed the @TicketmasterCS advice to 'refresh page' .. and is now at the back of the queue!

[Comms 'That Works' / Emma Drake Chart.PR @_emmadrake]

@TicketmasterCS @ojsykes This takes you to the back of the queue!

[Comms 'That Works' / Emma Drake Chart.PR @_emmadrake]

@TicketmasterCS @Sutty1990 But it is stuck on confirming availibility so cannot change ticket type - ia laso tried this before when it was saying it could not confirm and that did not work either, The issue is your website not how we are using it.

[Comms 'That Works' / Emma Drake Chart.PR @_emmadrake]

@TicketmasterCS @annabelmoore_x I refreshed and now I am back in 303000 in the queue - terrible advice customer services!

[Comms 'That Works' / Emma Drake Chart.PR @_emmadrake]

@TicketmasterCS @TheCommonDan no ticket types are working just a continual error

[Comms 'That Works' / Emma Drake Chart.PR @_emmadrake]

@TicketmasterCS Yep you've been confirming availibility for nearly an hour on my tickets

[Comms 'That Works' / Emma Drake Chart.PR @_emmadrake]

@SumoKyle same 40 mins for me