Jonathan Buckley

Digital Marketing Strategist @five9

[Jonathan Buckley @_jbuckley_]

This year's Customer Success Book you'll find real-world success stories from businesses that have embraced #TheNewCX—transforming contact centers, integrating AI, empowering agents, & delivering smarter, seamless experiences. #PowerOfMore @Five9 https://t.co/WI7UPL2z58

[Jonathan Buckley @_jbuckley_]

In @cxtodaynews, @Five9's Jason Griffin explains how #AI transforms agents into personal shoppers, helping them tailor conversations with proactive prompts, dynamic pricing strategies, and personalized recommendations. Read more:
#CustomerExperience https://t.co/A0H58AJWmP

[Jonathan Buckley @_jbuckley_]

At @Five9, we're obsessed with helping our customers succeed. We don't just provide tools—we partner with you to uncover opportunities, solve challenges, and deliver meaningful results.

Together, we deliver more. Learn how: https://t.co/wsluQXpPBG
#PowerOfMore #Five9SKO2025

[Jonathan Buckley @_jbuckley_]

@CXTodayNews' Charlie Mitchell hosts Steve Blood, VP of Market Intelligence and Evangelism at @Five9 as they reflect on 2024, considering the challenges and opportunities of contact center AI.

Watch now:

#CX #AI #TheNewCX https://t.co/QGSG0JluAQ

[Jonathan Buckley @_jbuckley_]

Five9 CX Summit 2024 will take place in Barcelona Nov 12-14! Sign up for updates below:

[Five9 @Five9]

Save the Date! 📅

Join us in Barcelona at Five9 CX Summit 2024 from Nov 12-14. Discover the next era of CX intelligence with insights, innovation, and networking. Sign up for updates!

https://t.co/iZhDm190jJ
#Five9CXSummit #TheNewCX #CX #CustomerExperience

[CX Today @cxtodaynews]

🌟 Ready to revolutionize customer support? Join us & @Five9 as we unravel the evolution of generative AI in contact centers!

20th May – 4pm BST // 11am EST. Register now ⬇️

https://t.co/gpNW5YmZB7

[CX Today @cxtodaynews]

The CCaaS Industry Needs Fresh Ideas, and Five9 Is a Step Ahead 🚶

Niki Hall, CMO at @Five9, shares her plans to accelerate the CCaaS leader’s growth in 2024 and beyond.

➡️ https://t.co/ErAgQI3wiF

#AI #CCaaS

[Jonathan Buckley @_jbuckley_]

Join us at the Call & Contact Centre Expo UK next week. Meet the Five9 team at stand CC-L20 & learn more about the Five9 Intelligent CX Platform to help you manage today’s ever-evolving customer expectations & deliver excellent customer service. Register: https://t.co/jcQDTECfDX

[Five9 @Five9]

Join our live Expert Panel with @tjfive9 of #Five9, and and Jon Davis, CTO of The Ivy Collection, at #CallAndContactCentreExpo 2023 to learn how you can future proof your #CX Strategy in the Era of #AI. Register now: https://t.co/PS97XskMYM.
#CCC23 #CustomerSuccess @CallCentreEx

[Edelman UK @EdelmanUK]

Our 2023 UK Trust Barometer study indicates that Britain is deeply divided on many critical issues, but united in its negative economic outlook, its distrust of government, and its disdain for politicians, and is eager for new thinking and new ideas. Discover more.

[Jonathan Buckley @_jbuckley_]

Great news at this year’s SABRE awards! Congrats to all the Edelman team👏🏼

[Edelman UK @EdelmanUK]

We are very proud to have been awarded 2022 EMEA Consultancy of the Year at this year's @Provoke_News SABRE awards!

[Jonathan Buckley @_jbuckley_]

Great coffee morning at Edelman today where we were joined by the inspiring @ShaniDhanda to demystify the topic of disability in the workplace. Shani is a multi-award winning inclusion specialist & social entrepreneur. So glad we could have her in-person. Live events are back!

[Edelman UK @EdelmanUK]

We are live with the first session in our new Edelman | Aspen Trust Dialogue series, kicking off with @EdWilliamsUK and Mark Thompson talking Trust in media.
Follow the conversation here: https://t.co/1FELG9zWPV
#TrustDialogue

[Edelman @EdelmanPR]

On this International Women's Day, we are working with @RESCUEorg and @save_children to help displaced women, families and children in Ukraine receive life-saving assistance that is urgently needed. Join us in support of these relief efforts: https://t.co/SZbRgBAuph #IWD2022

[The Labour Party @UKLabour]

WATCH LIVE:

@Keir_Starmer speaks to @EdelmanUK ⬇️

https://t.co/eDmOLEvqoQ

[Edelman @EdelmanPR]

Today, we launched the 2022 #TrustBarometer, which finds a world ensnared by a vicious cycle of distrust, fueled by diminishing faith in government and media. The expectations of business to lead have never been higher. Learn more: https://t.co/oMrPq1gsnX

[Edelman UK @EdelmanUK]

Ep.12 of #EdelmanEditions is here! As we continue our Entrepreneurial Spirit Series, Samir Mamun, Senior Account Manager @EdelmanUK is joined by Josh White, Co-founder of @canowater, the infinitely recyclable solution & alternative to bottled water. #DontBottleIt - Listen here:

[Edelman UK @EdelmanUK]

Episode 7 of Edelman Edition's Powered by GWEN series is here! We caught up with activist, writer & Paralympian medallist, @esioul, for a deep dive into disability, allyship, inclusivity, and more. Listen here: https://t.co/q5cc1ozCtb

[Jonathan Buckley @_jbuckley_]

Today, a majority of people are making employment decisions based on their personal beliefs. Read more in our new #TrustBarometer Special Report: The Belief-Driven Employee

[Edelman @EdelmanPR]

There is a new compact between employees & their employer that requires business to take a more ambitious role in society while recognizing their employees as the most important stakeholder. Read more from @RichardWEdelman & explore the findings from our latest #TrustBarometer.

[Jonathan Buckley @_jbuckley_]

Amazing news for the Edelman team involved 👏🏼👏🏼

[LIONS | The Home of Creativity @Cannes_Lions]

Huge congratulations to @EdelmanUK London for the Entertainment Lions for Sport Grand Prix win for “Eternal Run" at #CannesLions2021. 🎉🎉🎉

Check out the winning work: https://t.co/aLGC5RFoqv