Lang.ai

Making NLP as easy as Drag & Drop. We provide the fastest AI to implement for support teams.

[Lang.ai @_langAI]

Our CEO @jorgempenalva wrote about how https://t.co/72caBZHjMz provides @UserZoom with peace of mind for their support team.

📈 It's a story of how they are using Lang to scale their team reliably.

https://t.co/Dc9V1behZn

[Lang.ai @_langAI]

Mark your calendars 🗓️ Webinar ALERT!

Wednesday, September 21st we'll be discussing best practices for scaling #CX automation and the value of data, people, and process within the automation roadmap.

Join us, by registering below ⇓ @Zendesk @tryramp https://t.co/ZYOuHZrZd7

[Lang.ai @_langAI]

Structuring your data securely, is our most important job 🔒

We maintain enterprise-grade security standards, by offering:

⥤ Role Based Access Controls
⥤ Multi-Factor authentication (MFA)
⥤ Single Sign-On (SSO)
⥤ SOC 2 Type II 
⥤ HIPAA Compliance

https://t.co/MAToqK18KW

[Lang.ai @_langAI]

In a 🌎 where change is the only constant, service data platforms are crucial.

SDPs enable organizations to:
➢ Increase agility
➢ Become reliable and an easy-to-scale service
➢ Elevate visibility with customer feedback

Continue reading ➢ https://t.co/WUaVpnOnvM

[Lang.ai @_langAI]

Paella feasts, painting activities, morning workouts, were highlights of our trip to Barcelona 🇪🇸

Planning sessions allowed our team to align on future goals and understand the company's shared vision moving forward.

»» https://t.co/GMkIbIPsmt »»

https://t.co/u1I35yZQ7u

[Lang.ai @_langAI]

📣 Announcing our newest #CX Champion 📣

Michelangelo Romano, Customer Care Automation Manager at @playtomic_

“Mike’s brilliant mind allows him to think outside the box and find solutions to any kind of problem faced, both internally and externally."

Congratulations, Mike 🙌

[Lang.ai @_langAI]

Big thanks to the @Zendesk team for helping us connect and work together with many of the🌎's fastest growing brands.

Check out our case study on their site, below 👇

➤ ➤➤ https://t.co/72caBZHRC7 https://t.co/YETOu33ncl ➤➤➤

[Lang.ai @_langAI]

Help us celebrate your #CX champion by highlighting their efforts to better serve customers in the work place.

Winners will receive a personalized shoutout, and a chance to donate to a charity of their choice!

Submit your #CX champion here ➲ https://t.co/Ccvg4P8xaM

[Lang.ai @_langAI]

“Delivering a great service experience is about meeting customers where they are, instead of making them work to get support” - @bennyseegz

#cx #automation @ada_cx

https://t.co/C0iQ9R6sin

[Lang.ai @_langAI]

Announcing our latest #CX Champion Emily Stubbs, Associate Director of Customer Service at @PairEyewear 👓

Put simply, ”Emily is a rockstar.” 🎸🌟

Described by her colleagues as a “one in a million CX leader who astounds everyone with her sheer intellect and professionalism."

[Lang.ai @_langAI]

Some think that email support is dead 💀

The reality is that you need to meet customers where they are, and for many that is still over async channels like email.

A strong email strategy = better customer relationships 🤝

Learn more ➪ https://t.co/z1uLGWnZLW

#CX

[Lang.ai @_langAI]

More 📸’s from our off site in Barcelona 🇪🇸

We challenged our team to paint our core values at Lang:
➪ Curious
➪ Empathetic
➪ Accountable
➪ Pragmatic

How well did they do? 🧑‍🎨 https://t.co/ksga0JSsbB

#customersupport #customerexperience #CXtools

[Lang.ai @_langAI]

📣 Announcing our first #CX Champion 📣

Sarah Diegnan, VP of Customer Experience at @ChartHop

Congratulations, Sarah, and thank you for all the amazing work you do day in and day out!

Submit your #CX champion, today ➲ https://t.co/NVwm2oVPtL

[Lang.ai @_langAI]

A 📸 of our team connecting for the first time together in Barcelona 📍

Our off site:
➪ Strengthened camaraderie
➪ Sparked curiosity and creativity
➪ Reinforced our organizational vision and values
➪ Established excitement for future ambitions

https://t.co/GMkIbIPsmt

[Lang.ai @_langAI]

#CX trends & understanding the importance of:

➪ Valuing the #VoC
➪ The impact CX has on every department

Why businesses are focusing on empathizing with their customers ➪
https://t.co/afcc5Q68El

#customersupport #customerexperience #CXtools

[Lang.ai @_langAI]

Lang customers 🧑‍🤝‍🧑

⬆ Scale support more efficiently
= Same number of agents
⬇ Reduce resolution times

Saving agents time + providing greater levels of service 🙌

Via @Zendesk's platform ➲
https://t.co/hQ8Zu7zcbm

@PairEyewear @petal @LargestOrgan

[Lang.ai @_langAI]

#CX employees often go underappreciated in the workplace despite being among the hardest working in their efforts to help and serve customers.

We’re setting out to celebrate these individuals & donating to charity in the process.

Spread the ♥ here ➲ https://t.co/NVwm2oVPtL

[Lang.ai @_langAI]

A successful #CX organization will build its processes with change in mind 🧠

“Funding is not guaranteed in the same way it used to be, so they’re wanting to do more with less.”

👂Hear more from @Zendesk's Sr. Solutions Architect @roseserafini ➪ https://t.co/cqUb63i3sQ

[Lang.ai @_langAI]

We are thrilled to have received the ‘Community Choice Award’at @Zendesk's Startup CX Awards🏆

A special thanks to the Zendesk team, community and our customers for your support and input in https://t.co/72caBZpInZ's journey!

➪ https://t.co/s4pIvCgTl0

#customersupport #CX

[Lang.ai @_langAI]

A brand is no longer what we tell consumers it is.
It is what consumers tell us it is.

Leveraging your #CX data is 🔑 says @brianwkale, Director of CX, @Novo_HQ ⇩
https://t.co/PEHHAQPT7T

#customersupport #customerexperience #CXtools

[Lang.ai @_langAI]

✅ Monitor customer channels with one view
✅ Make faster data-informed decisions
✅ Analyze customer trends

Why every support team needs a service data platform ➪
https://t.co/6vdVtOL9tN

#customersupport #CXtools #CX