Larry Leung

Customer experience strategist focusing on the end to end journey in retail and travel. Dessert enthusiast. #technology #marketing #strategy

[Larry Leung @_larryleung]

56% of people are most productive in the morning! Brands, align your engagement strategies with these productivity peaks for better CX and growth. #CustomerExperience #CustomerEngagement

[Larry Leung @_larryleung]

5/5 As CX leaders, we must prioritize search optimization.

How are you enhancing search experiences in your organization?
Let's discuss! 30 min consultation: https://t.co/ba23i0B6Ak
#CustomerExperience #Retail #Technology #Search #AI

[Larry Leung @_larryleung]

4/5 To improve, retailers should:
• Implement AI for better query understanding
• Use customer data for personalization
• Integrate omni-channel search capabilities

[Larry Leung @_larryleung]

3/5 Poor search experiences lead to:
• Reduced conversions
• Customer frustration
• Abandoned carts
• Decreased loyalty

[Larry Leung @_larryleung]

2/5 Challenges in modern retail search:
• Interpreting complex queries accurately
• Delivering personalized results at scale
• Integrating voice and visual search

[Larry Leung @_larryleung]

1/5 Customer Experience Daily
Retail search has come a long way from basic keyword matching to AI-powered, intent-driven experiences. Today's shoppers demand instant, precise results that align with their buying intent.

[Larry Leung @_larryleung]

Is channel snobbery hurting your brand's CX? 🤔Prioritizing certain channels can alienate customers, reduce satisfaction, and impact revenue.
Fixes:
✅ Integrate channels
✅ Train staff consistently
✅ Meet customers where they are

https://t.co/wf7fQKZdjD
#CustomerExperience

[Larry Leung @_larryleung]

Customer service ≠ customer experience!
While service is crucial, experience covers the entire customer journey.

Find out more:
https://t.co/E6T4cYS9Ot

#CustomerExperience #CustomerService #Transformidy

[Larry Leung @_larryleung]

Customer Experience Humor!
#CustomerExperience

[Larry Leung @_larryleung]

Happy CX Day!

Find out more about CX Day and @cxpassociation in my profile. Send me a DM if you have any customer experience / strategy questions. #CustomerExperience #Strategy #Leadership #CXday

[Larry Leung @_larryleung]

What are the best types of partnerships for your company? https://t.co/oeMAPr6rK8
#Transformidy #Partnership #Business

[Larry Leung @_larryleung]

Moment Factory: Best Immersive Experiences Around / Why are immersive experiences important for customer experience of the future? https://t.co/g0EaCcuPmd

#customerexperience @MomentFactory

Shown: @ChangiAirport Terminal 2

[Larry Leung @_larryleung]

⁦@bankofcanada⁩ drops key rates from 4.75 to 4.5%. Relevant companies can benefit by sharing this knowledge with existing and new customers proactively. ⁦#customerexperience #engagement #tip https://t.co/6yxM1TZs5d

[Larry Leung @_larryleung]

@RM_Transit If money is not an issue, how would you like to change the streetcar network?

[Larry Leung @_larryleung]

Effective wayfinding is more than just signs; it's about creating an intuitive and engaging physical or online layout that fosters positive customer interactions and boosts revenue.
Find out more
https://t.co/1gV2z7riYb

#wayfinding #customerexperience #retail

[Larry Leung @_larryleung]

Accessibility - Important for Retail Brands to Prioritize // Now is the time to assess and improve customer experience for those in need. https://t.co/kitvFejWIs

#accessibility #retail #visible #nonvisible

[Larry Leung @_larryleung]

@RetailMashup explores how intelligent ad networks are transforming retail marketing. From personalized recommendations to targeted advertising, AI is revolutionizing how retailers engage with customers.
https://t.co/iJDu9k4wD0
#customerexperience #marketing #adnetwork #retail

[Larry Leung @_larryleung]

I am looking forward to serve as the chair of the "Experience and Sustainability" track at the Aviation Festival Americas 2024. DM to find out more
@AFA_conf

#CustomerExperience #Travel

[Larry Leung @_larryleung]

Retail marketing encompasses retailers' strategies and tactics to attract customers, drive sales, and build brand loyalty. Part 5 of the series discusses the use artificial intelligence focusing on retail marketing.

https://t.co/yOf0YSDY5e
#CustomerExperience #retail #AI

[Larry Leung @_larryleung]

Maximizing The ChatBots: AI Evolution In Retail (Part 4). The good, the bad, and the ugly - what should retailers do to maximize the chatbot technology and build customer trust? » https://t.co/xjUjrGW4B0
#retail #chatbot #technology #ai @transformidy