I called a recommended electrician and he did not answer.
I called again the next day. He did not answer.
I mentioned this to the man who gave me the number, apologetically, assuming the man had died.
He said, "Oh yeah, he's terrible with the phone."
Then he said, "He's great though."
Terrible with the phone. Great though.
I asked how I am supposed to reach a man who does not answer his phone.
He said, "Just keep calling. He'll pick up eventually."
I called eleven times over six days. I left three messages of increasing formality. The third one was, I now realize, addressed to a dead man.
On day seven he answered and said, "Yeah?"
No apology. No acknowledgment of eleven calls. He answered as though we were mid-conversation.
I have since learned the rule, and the rule is upsetting.
The good ones do not answer.
The ones who answer immediately, who have a scheduling system, who send a confirmation text, who arrive in a branded vehicle within twenty-four hours, are the ones you should be afraid of.
Availability is the warning sign.
A man who can come tomorrow is a man with nothing to do tomorrow.
I said this out loud to an American and he nodded like I had recited scripture.
He said, "My guy took nine days to call me back. Best tile guy in the state."
Nine days. He said it with pride. He was bragging. He was bragging about being ignored.
I asked the electrician why he does not answer.
He said, "I'm in an attic."
That is the whole answer. He is in an attic. He is in an attic every day. The phone is in the truck and the truck is in the driveway and he is in the attic.
He said, "If I answered the phone I'd be a guy who answers phones."
He fixed my problem in thirty minutes and did not charge me for the trip.
I have his number. He will not answer it.
That is how I know it is a good number.
How long did your best guy take to call you back. Post the number of days. I want to see the correlation.
I have a delusionally strong belief that even with all my problems, if you gave me a kid right this second and forced me to raise it I would immediately lock in beyond comprehension and get every aspect of my life together to become the most excellent father possible.
An American sent me an email.
I did not reply within two days.
He sent a second email. It contained four words at the top and then the entire original email below it, unchanged, indented, like a body being carried.
The four words were: "Just following up on this."
Just following up. He was not angry. He was not accusing. He was simply standing next to his previous message, pointing at it, saying nothing about my silence.
Inside I said: HE HAS NOT DRAWN. HE HAS ONLY STEPPED FORWARD ONE PACE AND ALLOWED ME TO SEE HIM.
I replied immediately.
Two weeks later I needed something from him. He did not reply.
I waited two days.
Then I typed the four words.
"Just following up on this."
I felt something move in my chest as I typed them. It was not aggression. It was worse. It was the calm of a man who has entered a system and found it comfortable.
He replied in six minutes.
Then I learned there is a third stage.
If the second email fails, you send a third. It contains three words.
"Bumping this up."
Bumping. You are not pursuing him. You are lifting the message. You are moving it upward in a stack, physically, as a favor to him, so that he might see it more easily.
The entire escalation is phrased as assistance.
There is a fourth stage. I have seen it once. A colleague, after three unanswered emails, sent one that said only:
"Hey — did this get buried?"
Did this get buried. He offered a theory in which the other man is innocent and the email itself is at fault. He built an excuse for a stranger and handed it to him at no charge.
The man replied in ninety seconds, apologizing, and they were friendly again immediately, and nothing was ever said about the eleven days.
Inside I said: THEY HAVE BUILT AN ENTIRE PROTOCOL WHOSE ONLY PURPOSE IS TO ALLOW A MAN TO FAIL WITHOUT BEING SEEN TO FAIL.
I have used all four stages now.
I have never once been angry while using them.
I do not think anyone is.
That is the terrifying part.
I mentioned that my garage door was making a sound.
An American immediately said, "I got a guy."
He did not ask what the sound was. He did not ask what kind of door. He produced a guy on the basis of the word garage.
I asked who the guy was.
He said, "Just a guy."
He did not have a company name. He had a first name and a phone number in his phone saved as "Mike Garage."
That is the contact name. Mike Garage. As though Garage is his surname. As though there is a family.
I asked how he found this guy.
"My brother-in-law used him."
I asked if the brother-in-law was satisfied.
He thought about it. Then he said, "He's still standing."
The house is still standing. That is the entire review.
Inside I said: THEY DO NOT KEEP RECORDS. THEY KEEP LOYALTIES.
I called Mike Garage. He answered from inside a vehicle. There was wind. He said he could come Tuesday between eleven and four.
Between eleven and four. A window of five hours. In my country this would be a scandal. Here it is generous. He gave me a window at all. Some guys do not give you a window. Some guys say "Tuesday" and that is the whole appointment.
He came at 1:40.
He fixed it in twenty minutes. He charged me less than I expected and he did not take a card, only cash or an app I had never heard of.
Before leaving he looked at my water heater, which I had not mentioned, and said, "That's gonna go."
I asked when.
"Couple years."
I asked what I should do.
He said, "I'll give you a guy."
He gave me a guy. Mike Garage has a guy. The guy has a guy. There is a network beneath this country made entirely of men named after their function, and none of them advertise, and all of them are busy.
Inside I said: THERE IS A SECOND NATION HERE. IT HAS NO SIGNS. IT IS ENTERED ONLY BY INTRODUCTION.
I have been given four guys since.
I have a guy for trees.
I did not know I needed a guy for trees.
I have trees now, apparently. They are my responsibility. A man named Rick told me so and then left.