Matt Conroy

[Matt Conroy @_mattconroy]

@parcelforce Hi - are you able to take a look at this for me. The parcel was guaranteed for delivery yesterday an so I need to get something sorted ASAP and don’t want to pay twice. Thanks.

[Matt Conroy @_mattconroy]

@parcelforce I paid you yesterday to deliver a parcel for me by 1 today. The parcel HAD to arrive today - I’ve just discovered your driver has delivered to the sender address, not the recipient address-I’ve just paid £20 to deliver a parcel to myself & I’m stuck with the contents

[Matt Conroy @_mattconroy]

@bhorsetrials We were in the queue next to the field with the muck spreading, rather than take the left we went straight on and are now queuing In a car park 5 minutes later. Use the Waze App if you have it and watch out for all the cars that are beached

[Matt Conroy @_mattconroy]

@bhorsetrials You need to do something about the traffic management now. You’re going to have a lot of frustrated and disappointed people on your hands shortly. Get a team together and come and get it sorted.

[Matt Conroy @_mattconroy]

Taxi’d to the runway, then plane was called back to the gate to remove a piece of luggage - I have never known anything like this, it is absolutely ridiculous.

[Matt Conroy @_mattconroy]

Sat on the runway at Dubrovnik: going to be here for over 2 hours. 2nd flight this year with @titan_airways sub chartered by @British_Airways - both delayed, information poor, ran out of food on one. You pay BA for the service experience and this doesn’t live up to it - it’s shit

[Matt Conroy @_mattconroy]

Sat on the runway at Dubrovnik: going to be here for over 2 hours. 2nd flight this year with @titan_airways sub chartered by @British_Airways - both delayed, information poor, ran out of food on one. You pay BA for the service experience and this doesn’t live up to it - it’s shit

[Matt Conroy @_mattconroy]

@British_Airways Hi Kelly, we collect them via the executive club 😊

[Matt Conroy @_mattconroy]

@British_Airways can you still use executive club points to pay for hotel and parking - can’t find the page for this anywhere?!

[Matt Conroy @_mattconroy]

Guess what @FirstChoiceUK - Now April and still no refund, despite multiple attempts at contact since June last year. Absolute joke of a customer service team. What does it take for you guys to deliver on your promises? https://t.co/8BL3ezQky2

[Matt Conroy @_mattconroy]

@FirstChoiceUK - Complained in June, offered refund in July, chased refund in September, chased refund twice in October, 6 months from initial complaint and no refund. Your customer service is utter crap 💩

[Becky @BecsJConroy]

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[Matt Conroy @_mattconroy]

18 days since I returned goods to store and just received an email to say the refund will take another 5-7 days?! Just not good enough @TMLewin

[Matt Conroy @_mattconroy]

@PRMissSelfridge - how’s about a response then?

[Matt Conroy @_mattconroy]

@PRMissSelfridge - hi, paid for express delivery and expected order yesterday...still not here...order number is 368958284 - can you tell me where it is as I need it today!

[Matt Conroy @_mattconroy]

@PRMissSelfridge - hi, paid for express delivery and expected order yesterday...still not here...order number is 368958284 - can you tell me where it is as I need it today!

[Matt Conroy @_mattconroy]

@hmvtweets - POSSIBLY THE WORST COMPANY TO RETURN ANYTHING TO. 10 minutes on the phone to get a TMTI returns no, only to be told I can return to store, take the return to store to be told I can only return by post. Complete 🐕 💩 customer service

[Matt Conroy @_mattconroy]

@JDhelpteam - hi, Hermes saying they delivered my parcel yesterday, checked cctv and they haven’t. Order no is JD 402873939, can you investigate.

[Matt Conroy @_mattconroy]

@FCHolidayCares Reference [2463889-1507717319]

[Matt Conroy @_mattconroy]

@FCHolidayCares @FirstChoiceUK Charlotte - this would be the 4th DM I’d have sent, so what’s the point? Someone needs to stop looking into things and actually execute on your promises. Worst customer experience I have ever had. You do not value your customers in the slightest.

[Contact Consulting @ContactUK]

A venue with a view for a recent off-site leadership team event! #Longisland #leadershipteam #teamdevelopment