@IndiGo6E Heights of incompetence. @IndiGo6E responds without understanding the issue, claiming 30 kg baggage is 20 kg and telling me to ‘clear cache & cookies’ on a booked flight? Screenshot was taken right before payment. This is YOUR technical error, not mine. #IndiGoFail#PoorService
@IndiGo6E Your website showed 30 kg on the payment for my Bali booking. You sent 20kg in the itinerary. Your staff acknowledge a technical error but refuse to honour the 30 kg or issue exception. You cannot revise what was shown at purchase and then shift the cost to the customer
@DGCAIndia@MoCA_GoI@IndiGo6E#NoAccountability Despite proof of payment page, your customer service is saying only 20 kg is allowed. This isn’t a favour-you must honour what was displayed at purchase. ‘Fixing the website’ does not resolve the booking. #IndiGo is misleading passengers.
@IndiGo6E