@ATT is this real life? You're a phone, company and internet service provider that doesn't have working telephones or website? And you expect me to download a different telecommunications app?
In store associates stated that this “happens all the time” and the only way to submit the request is through the website; can’t be done in store or over the phone. It is 2025.
@ChipotleTweets why is it that every time you send a doordash driver to deliver they never come with the full order?????? Super excited to eat my $9 guac with no chips
@VZWSupport No, “MH”, I don’t think you DO know how important it is to resolve my concerns. No one I’ve dealt with in the last 8 months has known how important it is to resolve my concerns - they don’t even listen to the concerns. They’re just trying to close the sale
@VZWSupport @Verizon Still waiting on resolution. Clearly I have tons of free time to let you know constantly that you’re failing at customer care. I’ll be sure to remind you daily since you can’t seem to get your poop in a group. Just leaving your poop all over the place
@VZWSupport Addendum: No solution. No solution means no permanence. ASAP - maybe in another life, but certainly not anything close to how I would describe any @Verizon support services. Reps only care about the sale, not the service
@VerizonSupport should rebrand as VerizonWarmBodies because all it takes to provide customer support to @Verizon customers is a pulse and a first name - not even their actual first name, just any name
@VZWSupport Resolution: I did not get to enjoy dinner with my family. I am still on the line with “support”. It has been 5 hours. She continues to pitch me new plans no matter how many times I say “no, I don’t want that”. Thrilled to be able to enjoy the great customer service!
@VZWSupport @VZWSupport I’m still waiting for a “supervisor” to call me back from December...and January...and February’s supervisor was supposed to call me 30 minutes ago. Prior to that it took 6 months to get a warranty exchange completed. It’s not even amusing anymore. Embarrassing
@VZWSupport @VZWSupport after an hour of “chatting” with “Kyle” he tells me he needs to reset my daughters SIM card to “test” and see if it’s my SIM or the phone. And then I suggested what ended up being the solution to the problem. I take Venmo, so just sent it over