@JioCare Hi Durgesh, my complaint has been open since 20th Sept.I can guarantee that no work is being done behind the scenes.I registered the complaint a week later, and one ticket has already been marked closed without any resolution. Not the first it happened.
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The Jio app constantly shows "Outage Detected," yet nothing is being done about it.
Raised a new Grievance No. DOTEL/E/2026/0063990 with SR No. SR00003I7A1T again this SR was marked resolved without any actual fix.
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An engineer finally visited, but it only made things worse — speeds are worse, disconnections are more frequent, and the engineer himself had no idea why it was happening.
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Grievance No. DOTEL/E/2026/0050332 – outage was detected and "resolved," but the same issue resurfaced after just 15 days. Raised SR No. SR00003HAPSZ – closed in 3 days with no engineer visit, no resolution, no RCA.