https://t.co/hqsdqoCxds are now saying they simply facilitate the booking via a partner (i have a confirmation that the hotel refunded to expedia which was the booking partner). However https://t.co/hqsdqoCxds take payments are clearly the merchant of record. Shambles
anyone got a contact at https://t.co/hqsdqoCxds - trying to get them to actually refund a booking: their customer service (a) admitted fault for misinformation regarding services at a property & (b) told me the refund would be processed by having the hotel process the refund