@Icelandair big thank you to Angelo on the customer service line in Iceland who went above and beyond to help us make sure that we were going to get on our connecting flight FI665! Appreciate all he did and the follow through!
@AerLingus my bag with emergency dialysis equipment was not put on my plane to MAN from JFK. This is now an urgent med emergency. I need it on the flight tonight. Have spent hours on phone with baggage & they can’t find my bag.