Stephanie Ip

London based User Experience & Service Design consultant

[Stephanie Ip @_Sippy]

Just. Unbelievable. 😑

[Martin Barrow @MartinBarrow]

The Children's Minister, voting against free school meals for the poorest children.

That is all.

[Stephanie Ip @_Sippy]

@parcelforce Please call me to discuss, I have DM'd you. Spoke to a very rude customer services agent just now, your Corona virus updates about your services is misaligned to what you are allowing people to book and happily charge them for, + your tracker displays wrong information. Thanks.

[Stephanie Ip @_Sippy]

@parcelforce arranged for a courier to pick up a parcel for delivery by today (3rd) 12pm. It was never picked up yesterday - I was in the house all day, nobody knocked nor rang me, though now it says on my tracker that pick up was attempted. Please sort this.

[Stephanie Ip @_Sippy]

@RoyalMailHelp please can somebody get back to me on this?

[Stephanie Ip @_Sippy]

@RoyalMailHelp hello there, please can you contact me regarding a customs charge I've been asked to pay? Seems odd that the charge is almost half the price of the actual item I paid for. Thanks. I have DM'd too.

[Stephanie Ip @_Sippy]

Another example of excessive and inefficient packaging from @AmazonUK @AmazonHelp - this time for a small, light, non-fragile baby mattress. My cat is probably the only one who appreciates this.

[Stephanie Ip @_Sippy]

@AmazonHelp Have asked immediate neighbours but with no additional info provided, I'm not going to knock on every single door down my street. Either case, do not lie on my order to say "parcel was handed to recipient" when it was not. Please sort this out for me, it's an urgent order. Thanks

[Stephanie Ip @_Sippy]

@AmazonHelp please help me track my package. My order history says "parcel was handed to recipient" on Monday (it was not), yet accompanied by a cryptic clue with no other info (see pic). Package no where to be seen. Thanks.

[Stephanie Ip @_Sippy]

We'd done some tracking to find records of his relatives and currently looking for a Steven Holden, born in 1969, living in Walthamstow E17, who would be John Neaves' great grandson. Can anybody help?

[Stephanie Ip @_Sippy]

As the centenary of the end of the First World War draws closer, we'd love to reunite this memorial scroll from 1918 for Rifleman John George Neaves with anybody in his family. We found it when renovating our flat last year...

[Stephanie Ip @_Sippy]

Excessive and disgusting amounts of packaging being used @AmazonUK - seriously??

[Stephanie Ip @_Sippy]

@SeraphineLtd @Hermesparcels I have tried calling and emailing but no replies. Your customer services hotline hangs up after 5 mins of waiting, which is pretty poor service if you ask me.. 🤷

[Stephanie Ip @_Sippy]

@SeraphineLtd you should consider another courier service. @Hermesparcels is tarnishing your brand experience. Particularly as you are asking for payment to deliver as a standard, where competitors are not.

[Stephanie Ip @_Sippy]

@Hermesparcels this is not helpful to me at all.

[Stephanie Ip @_Sippy]

Has anybody used @WeBuyAnyPhone and felt they had been totally conned? Just had a terrible experience and felt they were complete frauds.

[Stephanie Ip @_Sippy]

Shame. @Vitality_UK has been a prime example of how a compelling proposition doesn't quite meet customer expectations in reality. Call me back please - I just need the paper work on a policy I've supposedly paid for and taken out. It shouldn't be this painful.

[Stephanie Ip @_Sippy]

With the amazing @danariely, thank you for the chats! Truly fascinating. #predictablyirrational #canneslions

[Glyn Britton @glyndot]

“@KBSalbion the most successful UK agency in Cannes’ Innovation category this year... silver Lion for @adahealth": https://t.co/wo9T00H1q1

[Stephanie Ip @_Sippy]

Love this touching story of the conception of @drawings_for_my_grandchildren by Ji Lee! #FacebookCannes #CannesLions

[Stephanie Ip @_Sippy]

Lang Lang talking creative inspiration + all the mobile screens 📸📸📸 #canneslions #chinaday