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[sylvinho @_speedyzz]

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[sylvinho @_speedyzz]

@DrWgamba @housebets @p0rchy support raising questions

[Dr. W @DrWgamba]

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(For evidence, supporting materials, and context, read both articles and watch the video included in the article I posted yesterday)

@housebets & @p0rchy pay your debts

A few people told me they did not fully understand the first article because there were too many moving parts: leaderboard accounts, rewards, weekly dates, monthly bonus, Tequity, game categories, withdrawals, Provably Fair, seed changes, migration, support tickets, ledgers and founder messages.

Fair enough.

The evidence is already there, and I still recommend reading the full articles and, above all, watching the video, because the video shows the reward system failing live. But this text is the cleaner version: the full story explained in plain English, without assuming the reader knows anything about crypto casinos, leaderboards or lossback systems.

From all the evidence I’ve gathered, the Housebets story is not a normal “player lost money” complaint. It looks like a full transparency failure across the whole product: leaderboard, rewards, withdrawals, game categories, Provably Fair / Tequity mapping, support, migration and founder response. Housebets sold itself as a rewards-first casino: public leaderboards, weekly/monthly bonuses, fast withdrawals, VIP treatment and Provably Fair games. But every time I asked for the records behind those systems, snapshots, ledger entries, weekly cycles, GGR/NGR, slider logs, PF seed mapping, Tequity round IDs, withdrawal approval logs, the answer became some version of “forwarded to the relevant department.”

This started long before the public dispute. I was not some random angry player who appeared after one bad session. In January I was helping Housebets and giving product feedback. I literally told support on 27 January that I was “testing the website for George,” while already dealing with a non-instant withdrawal and a 100% welcome bonus that had not applied. Support even asked me for “proof about your testing job.” The same chat shows the advertised 100% Welcome Bonus, the bonus not applying, and support saying the withdrawal needed internal confirmation instead of being instant.

The welcome bonus issue never looked clean. Housebets advertised a 100% Welcome Bonus up to $1,000 on first deposit; I deposited, contacted support, and the bonus did not apply. Then support effectively turned a first-deposit bonus into a second-deposit workaround because the first one had not been applied properly. On 31 January I came back after another deposit and told them the bonus still had not been applied, even though I had already followed support’s instructions. Edward replied that he had “forwarded” the concern to the team. The same 100% welcome bonus was still being advertised in March.

By April, the rewards system was already showing serious problems. I had the weekly slider at 100% lossback and told support I had lost money but the weekly did not appear. Jacky said the weekly was generated every Thursday at 00:01 UTC and gave actual internal figures: GGR $6,250, Total Bonus $6,083.99, NGR $168.31. So Housebets clearly had internal calculations when it wanted to explain why something might not pay. But when I later asked for full calculations, those same numbers suddenly became impossible to produce.

Then on 18–19 April, the rewards page was bugged and would not let me claim. Support could see a pending weekly bonus of $717.37, but I could not claim it from the UI. Tee said it had been forwarded to the relevant department. That $717.37 later appears in the bonus ledger as Rakeback (20 Apr) 717.37089061, so I am not saying that specific one stayed unpaid forever. The point is worse: already in April, support could see a pending weekly reward while the player-facing reward page did not work. For a casino built around rewards, that is not a small bug. That is the product.

In May, the UI and account data kept failing basic trust checks. On 8 May, I deposited 400 USDT; support said it had been credited, but I could not see it, and the proposed fix was to log out, clear cookies and cache. On 16 May, I asked why total deposits and withdrawals had disappeared from the menu; support said the platform was “in continuous evolution.” On 17 May, I asked for my total deposits and withdrawals, and support said they did not have direct access to that consolidated summary and would email it. That full official ledger did not arrive. So when Housebets later defends itself with UI screenshots, remember: this was the same UI where deposits could be credited but invisible, totals disappeared, rewards pages bugged, and support could not access consolidated account totals.

Withdrawals were also not what was advertised. On 16 May, I asked why a crypto withdrawal was pending if withdrawals were supposed to be instant. Tee answered: “A few withdrawals require manual approval,” then added, “Our withdrawals are typically instant but…” That matters because a few days later the withdrawal delay became real damage. On 25 May, I told support before a match that I needed the funds to place a time-sensitive bet on another site in less than 20 minutes. I explained I wanted to bet around 60k at odds of 2.55. The withdrawal did not arrive in time. Later I told them the bet won and that I missed around 90k in profit because Housebets took more than two hours despite being warned before the match started. Jacky said he would raise the compensation case to the VIP team. Nobody resolved it.

This was not one delayed withdrawal either. In my formal complaint I reconstructed several withdrawal delays: 23 May 02:55 → 08:03, around 5h08m; 25 May 03:05 → 08:09, around 5h04m; 17 May 03:54 → 08:02, around 4h08m; 18 May 04:46 → 08:11, around 3h25m; 16 May 05:23 → 08:12, around 2h49m. That is not “instant withdrawal.” And if later marketing says withdrawals are much faster now, the obvious question is: if this was the faster version, what did slow look like?

The Provably Fair / Tequity side was another major issue. On 17 May I asked support how to verify an old Blackjack round. I did not ask for a generic explanation of Provably Fair; I asked where I could see the server seed, client seed, nonce and result for previous games. Support sent me to bet history, mentioned RTP, gave a generic PF explanation and showed the current Dice seed screen. When I said that did not let me verify previous games, they told me to clear cookies/cache. After doing that, I saw a new client seed and nonce 1 even though I had not played with that seed pair. I asked if Housebets changes seeds on every login. Support could not answer and told me to contact VIP.

That seed/session behaviour is important. I later recorded video evidence around the seed changing after clearing cookies/cache and asked for the exact mapping: Housebets account ID → Tequity/provider player ID → session/currency context → seed pair → server seed hash → revealed server seed → client seed → nonce/cursor → raw outcome → final result. Housebets cannot sell Provably Fair if the player cannot verify historical bets, and “contact VIP” is not a verification algorithm.

On 24 May, I asked for raw verification data for a specific Tequity Blackjack round: Round ID e1648d60-0da1-4433-a5ab-9ae39f5302e3, Blackjack, Tequity, bet amount 11,346 USDT, client seed O3YBZF7LBu, server seed hash starting 712875.... I asked for revealed server seed, nonce, full result JSON, card draw order and verification algorithm. I also asked about an apparent duplicate-card/deck question. Tee replied: “I don’t have the answers to your questions right now, but I’m forwarding your request to the relevant department.”

That same day, I asked for a full audit of six Dice bets of 11,400 USDT each, total 68,400 USDT. I requested bet IDs, provider round IDs, roll results, seed data, balance ledger, request/session logs, security logs, retry flags, provider records and a full technical reconciliation. Tee replied: “I will forward this to the relevant department.” So when I asked for raw data, the answer was not data. It was forwarding. Again.

There were also many large loss clusters that required reconciliation because of those unresolved PF, Tequity, category, RTP and session questions. In my complaint I listed clusters such as 25 May 02:17–02:54 Blackjack around 169,932 USDT; 16 May 12:31–13:26 Dice around 90,571.92 USDT; 26 May 02:48–03:58 Mines around 89,199 USDT; 24 May 06:20–06:21 Dice at 68,400 USDT; 26 May 00:11–01:41 Blackjack around 59,910 USDT; 25 May 22:51–22:59 Dice around 59,576 USDT; and several more between 40k and 56k. I am not saying every losing cluster proves manipulation by itself. I am saying that when PF mapping, provider logs, RTP/HE, category mapping and seed/session behaviour are unresolved, these sequences need a real reconciliation.

The leaderboard is where the story becomes very hard for Housebets to explain. Around 19–20 May, two new accounts, elmourabut and lucasmartirini, appeared and started climbing every day at a vertiginous pace. Not normal slow leaderboard growth. Not a casual player building volume over time. They were created around that period and then started rising with huge wagering in a way that looked extremely unnatural for brand new accounts.

By 29 May, I was first on both weekly and monthly leaderboards, and those two accounts were directly behind me with huge volume. In the monthly leaderboard screenshots, I was around $3.33M wagered, while elmourabut was around $1.29M and lucasmartirini around $1.08M. In the weekly leaderboard, I was around $1.096M, while those two accounts were around $635k and $578k. They were not normal accounts sitting at the bottom; they were directly behind me, applying pressure. In my formal complaint I recorded that elmourabut joined on 19 May and lucasmartirini on 20 May, that they showed zero visible withdrawals, large deposits/wagering and significant card-game volume, and I asked Housebets to confirm they were not staff, test, QA, admin, house-controlled, affiliate-controlled, internally funded, promotional, bonus-only or multi-account related accounts.

This matters because a leaderboard is not passive. It is gamification. It makes players defend rank. When two new accounts appear behind you with hundreds of thousands or more than a million in volume, you are pressured to keep wagering. In my case, the disputed deposit sequence from 25 May 22:23 to 26 May 02:09 totals 91,168.375326 USDT. That sequence begins with 1,000.00 at 22:23 and continues with repeated deposits until 2,879.148969 at 02:09. The video later shows why those dates matter: there were deposits coming in, no gameplay withdrawal offsetting the sequence, a balance basically at zero, and later a leaderboard prize shown as P/L.

I formally asked Housebets to confirm those two leaderboard accounts were real and eligible, and also to preserve wager logs, transaction records, balance adjustment logs, account flags, leaderboard calculation snapshots, support ticket logs, Telegram/email records and internal notes. Edward said he forwarded the request. In the same thread, he added that they were “working on fixing an issue regarding the weekly bonuses,” and then said the weekly countdown was “not currently on Thursday evenings.” So the leaderboard issue and the weekly bonus issue are linked in time and support context.

After that, Housebets confirmed by email that elmourabut and lucasmartirini were “legitimate and eligible accounts.” That email is the trap door. If they were legitimate and eligible, they should have remained in the leaderboard with their volume. If they were not, Housebets should never have confirmed them as legitimate and eligible. After that confirmation, the accounts disappeared from the leaderboard or stopped appearing in the positions their previous wagering required. I went back to support on 30 May and wrote: “There has been a material post-confirmation leaderboard change involving two accounts that Housebets had already confirmed as legitimate and eligible. I need the exact reason, timestamp, logs, and recalculation basis.” Edward said the matter was flagged and that I could expect a prompt response. I am still waiting for the actual explanation.

Why did they disappear? My read is simple: because every hour that passed, there was more evidence around those accounts. They had been created around the same period, they were climbing at a speed that looked anything but human, they showed no visible withdrawals in the data I could see and reported, they appeared to be generating huge volume in unclear game categories, and the games/categories tied to that volume did not even make sense from the player-facing UI. When I started asking what they were actually playing, what Card meant, whether the volume was Tequity / UnOriginals / House Games, what RTP and house edge applied, and where the logs were, the questions became uncomfortable. Keeping those accounts visible became harder than removing them. So they disappeared.

The game category issue made the leaderboard even more suspicious. On 30 May, I asked support why my own stats showed almost all my volume under Slots / Tragamonedas when I did not play real slots. I told them: “i dont play 3$ in unoriginals,” “i played all 3M in unoriginals,” and “ive never play slots.” I asked what “Card” was, where that game was, what RTP and house edge it had. Monica said Card was mainly Blackjack, Baccarat and Poker variants. Marcus later said the team was investigating why it showed that I mostly played slots when I had not. He could not give the exact game, RTP, HE, provider, category mapping or contribution logic.

That matters because those same unclear categories were connected to leaderboard volume. If the site cannot clearly explain whether volume is Slots, Card, UnOriginals, House Games, Blackjack, Baccarat, Always 9 Baccarat or Tequity, then the leaderboard is not auditable for the player. I even asked which UnOriginals those two accounts were playing, and support told me to look at Live Bets. That is not an answer. I was not asking for gossip; I was asking what exact games generated leaderboard volume, what RTP/HE applied and whether that volume was eligible.

There is also an earlier leaderboard-related precedent: Porchy had already told me in February that I would lose leaderboard places if I did not rename, because too many people were messaging support saying the site was not being fair due to my name and it “doesn’t make us look good.” That matters because it suggests leaderboard positioning was not treated as a sacred, untouchable system when public perception was involved. If leaderboard positions can be threatened for image reasons, then later claims that everything is purely automatic deserve scrutiny.

Then Porchy made the leaderboard situation worse. Instead of producing logs or snapshots, he later said the leaderboard had “abusers” on it, that they were removed to help other players, and that it never affected me. Later he said they paid every single person, “even these abusers,” then called me “begging for money.” That creates a direct contradiction: Housebets confirmed the accounts as legitimate and eligible, then Porchy referred to leaderboard “abusers.” If they were abusers, why were they confirmed as legitimate and eligible? If they were eligible, why did they disappear? If they never affected me, where are the historical snapshots proving that?

Once those accounts disappeared, Housebets paid the leaderboard prizes. On 1 June, the bonus ledger shows two Leaderboard entries: 5,007.46111706 and 1,001.49222341, totaling 6,008.95334047. That part was paid. But then Act Two started: the weekly and monthly rewards did not appear as separate ledger entries. The same bonus ledger shows those two 1 June entries as Leaderboard only, not Monthly Bonus, not Weekly Reload, not Lossback.

The weekly timeline is a mess. On 28 May, the dashboard / UI said the weekly bonus was claimable every Thursday at 00:01 UTC, and the monthly was available on the 1st at 00:01 UTC. That same night I told support the weekly had shown as available, then reset to 6 days without paying. Later I sent screenshots and wrote: “1M wagered and 0.2$.” Jacky said he had raised the issue to the technical team. So the weekly failure was reported live, not reconstructed after the fact.

The next day, 29 May, Edward said they were fixing an issue regarding weekly bonuses and that the weekly countdown was “not currently on Thursday evenings.” Then on 1 June, Spencer said the May weekly bonuses were 7th, 14th, 21st, and then due to migration the weekly moved to Monday, so there was one on the 25th on the new platform. He also said the 25 May weekly covered gameplay from 21–24 May, and that tech was looking at that plus the monthly bonus. The ledger does show a 25 May 02:10 Rakeback entry of 1,996.08334791, which likely corresponds to that 21–24 May weekly. But my major loss sequence starts about 20 hours later, on 25 May at 22:23, and continues until 26 May at 02:09. So the 25 May weekly cannot cover those losses.

If weekly was still Thursday, the 25/26 losses should have been in the 28 May weekly. But the bonus ledger on 28 May shows only two tiny Rakeback entries, 0.28373945 and 0.00280958. If weekly moved to Monday because of migration, those losses should have appeared in the next weekly after 25 May. But on 1 June the ledger only shows Leaderboard entries. Then the final video shows the next Weekly Reload reaching zero, paying nothing and resetting to 6d 23h. So the same loss sequence appears to fall into no paid weekly cycle.

The 4 June support conversation makes this even more ridiculous. After I recorded the weekly reset video, I asked support a very simple question: what were the last weekly dates/cycles? The dashboard / support flow again said weekly bonuses are claimable every Thursday at 00:01 UTC. Jacky confirmed: “Weekly bonuses can be claimed every Thursday at 00:01 UTC in the Rewards tab,” and added that if not claimed by the following Wednesday at 23:59 UTC, it expires. But when I asked for the exact last four dates, Jacky said he had to check with the relevant department. When I pressed again, he said, “Sorry, As I am only a CS, Let me raise your concerns to relevant department.” I asked whether support did not have the information or simply could not answer. He replied: “Do you have any other concerns?” They use weekly cycles to decide whether to pay, but support cannot explain the weekly cycle.

The monthly is missing too. The dashboard / UI said the monthly bonus is based on activity and VIP level from the previous month and is available on the 1st at 00:01 UTC. In May I had more than 3,258,023.0829 wagered according to the formal complaint data. I also have proof/video that the monthly slider was set to 50/50. On 1 June, Spencer first told me I had claimed the Monthly Bonus at 1:12am BST around the same time as the monthly leaderboard reward. I immediately said I only received leaderboard prizes. Then Spencer changed the answer: “Our tech team are still actively working on issues regarding the monthly bonuses.” So first the monthly was claimed, then tech was still fixing it. The ledger still shows no Monthly Bonus entry.

Housebets then seems to rely on “up overall” as a defence. But the video and ledger show why that does not work. My weekly/monthly profile later showed around +6,008 P/L with 0 deposits, 0 wagered and around 6,008 in bonuses. That number matches exactly the two 1 June Leaderboard payments. So the UI is showing leaderboard rewards as P/L. Then support used “up overall” to say I was not eligible for weekly lossback. That is not a clean lossback calculation. That is using a leaderboard reward as apparent profit to deny a lossback that should be based on actual eligible losses.

There were also smaller reward-confusion issues along the way. On 22 May I asked for all pending bonuses,weekly, monthly, rakeback, level-up, anything, and support said the internal team would manually verify whether everything had been credited correctly and email me. On 24 May, I asked about level-up rewards because the reward looked like $3,500 for Pearl; support clarified it was $3,500 total across all Pearl levels, $500 per level. These are not the core issues, but they are part of the same pattern: rewards marketing, unclear UI, manual verification, emails that do not arrive, and players having to chase basic explanations.

Then there is the migration. On 25 May, after the delayed withdrawal, missing VIP contact and unresolved issues, support told me my account would be moved to the new platform and that this upgrade would offer a better withdrawal process and fix many issues. Before that migration, I explicitly requested that no account data, internal data, logs, balance history, bonus history, bet history, provider records or pending issues be deleted. The response: “Your request has been relayed to the relevant department.” Again, forwarding. But if the old data is safe, Housebets should provide the old leaderboard snapshots, old weekly states, old bonus logs, old Tequity mapping and old withdrawal approval logs.

The founder response did not fix anything. When Porchy finally engaged, he did not provide the records. He framed the settlement request as “so you want $100,000?” and asked whether I needed it or else I was going to post on X. I had already made clear this was not money for silence; I asked for logs, snapshots, withdrawal records, calculations and a counter-calculation if Housebets disagreed. He later referred to “abusers,” told me I was “up overall,” said “You are begging for money,” and suggested I “just do this to casinos.” Still no ledger. Still no weekly calculation. Still no monthly entry. Still no PF/Tequity mapping. Still no leaderboard snapshots.

Another player also contacted me with screenshots pointing to similar categories of issues: private deals, leaderboard payout disputes, migration/account merge problems, missing history and a tiny monthly bonus despite claimed losses. I am not using that player’s case as the foundation of my claim without his full ledger, but it matters because it suggests the same type of opacity may not be isolated: private VIP/reward deals, leaderboard eligibility, monthly bonus calculations, migration and unclear history. If Housebets has private deals that affect leaderboard eligibility or rewards, it must explain how those deals interact with public leaderboards.

So the overall picture is this: Housebets sold a public leaderboard and rewards system that pressured real wagering. Two new accounts appeared directly behind me with huge volume, were confirmed as legitimate and eligible, then disappeared after I asked for logs and questioned game categories. Housebets could not explain the exact games, RTP, house edge or category mapping behind the volume. The accounts were later framed by Porchy as “abusers,” contradicting the earlier eligibility confirmation. Once Housebets paid me the leaderboard prizes, those prizes were shown as P/L, and that contaminated P/L was then used to claim I was “up overall” and not eligible for lossback.

At the same time, my real 25 May 22:23 → 26 May 02:09 loss sequence of 91,168.375326 USDT appears in no clean weekly cycle. The 25 May weekly covered 21–24 May according to Spencer, so it cannot cover that loss sequence. The 28 May weekly showed only tiny Rakeback entries and was already reported as broken. The 1 June ledger shows only Leaderboard entries. The later video shows Weekly Reload reaching zero, paying nothing and resetting. And when I ask support for the exact weekly calendar, they cannot answer and send it to the relevant department.

The monthly is the same story. The dashboard / UI says it is based on activity and VIP. I had more than 3.25M wagered in May. Spencer first says I claimed it, then says tech is still working on monthly bonuses. The ledger shows no Monthly Bonus. If Housebets says I was not eligible, they need to show the formula, slider history, cycle, GGR/NGR, eligible loss/activity, deductions and ledger result. If they cannot, “not eligible” is just another label.

And this opens another can of worms: Tequity / provider configuration.

Housebets cannot hide behind “the provider” whenever something goes wrong. The player does not deposit with Tequity. The player does not withdraw from Tequity. The player does not speak to Tequity support. The player does not compete in a Tequity leaderboard. The player plays on Housebets, with a Housebets wallet, Housebets UI, Housebets rewards, Housebets leaderboard and Housebets support.

1/2

[sylvinho @_speedyzz]

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