Tolulope Okeowo | People. Process. Product.

People Advocate ...building people and systems!

#QuietStorm
#FutureForwardFemale

[Tolulope Okeowo | People. Process. Product. @_tioluwa]

Happy International Women's Day to every woman making a difference in her corner of the world 🎉

Women bring empathy, strength, courage and excellence to all they commit themselves to.

Here's to breaking the biases and glass ceilings 🥂
#InternationalWomensDay
#IWD2023

[𝐋𝐀𝐃£𝐇€𝐑$£𝐋𝐅 @Thebiglade]

This generation uses ‘I don’t owe anyone anything’ to dodge accountability. But you do. You owe apologies to people you hurt. Gratitude to those who showed up. Respect to those you disrespected. That’s not weakness. That’s maturity.

[Geekay @gkbalogs]

Many years ago, a customer walked into our Lekki outlet, visibly very upset. She had ordered a smoothie and angrily complained that she could taste banana in it. The problem? That particular product wasn’t supposed to contain any banana at all.

My team replied, saying there was no way banana could have found its way into that drink. We are very strict about following our standard recipes, but the customer insisted. She demanded a refund and said she would never come back. Then she added that she was actually allergic to bananas and was having reactions already. Allergic to bananas? That was a new one for us.

My team collected the drink, tasted it, and held their ground. We can't taste any banana, ma, and it was simply impossible. We would never add an ingredient that wasn’t listed. But the customer remained firm, insisting she could taste it and was reacting to it. She left the store angrily, never to return.

At that point, they reached out to me. I told them to call her, apologize sincerely for how she was feeling, and deliver a fresh drink right away. Then I spoke to her myself, apologise and reassured her that we would investigate, and promised to find out what really happened and her next smoothie order would also be free.

So, I immediately asked the QA Manager to dig deeper. If the customer insists, I told the team, we owe it to her and to ourselves to find out why. The investigation revealed something we had completely missed: the person who made the smoothie had used the same knife to cut banana for another product few minutes earlier, then used that same knife to cut the fruits for her smoothie. Woah!! The smallest of cross-contamination. A tiny action, but for someone highly sensitive to banana, it was enough to trigger a reaction.

That single complaint led us to introduce major changes in our production process. It changed how we handled tools, tightened our production and hygiene standards, and reinforced a stronger culture of listening.

The best customers aren’t always the happy, smiling ones who never complain. Sometimes, the best customers are the ones who challenge you, who point out what’s wrong, even when it’s uncomfortable to hear.

Never see a complaint as an attack, see it as a gift. The truth is a complaining customer still cares enough to speak up instead of walking away. And if you listen, investigate, and act, you don’t just fix a problem, you make your business better for everyone.

So, the next time a customer comes back to complain, don’t dismiss it. Lean in, listen, and learn. That’s where real growth begins.

Of course, you guessed right, she remained a very loyal customer.

[LaoluofNations @LaoluofNations]

It's another level of miracle for PS to be showing up day in and day out for the past 17days...What kind of strength is that??!!
Oh myyy
#21daysoffaith #wearethenew

[Mayowa Agbelese @agbelesemayowa]

When I hear some of these testimonies, it’s just astounding. How do you explain someone who has been bedwetting, getting healed of it 🥹

God of miracle, na my papa oh!

#WeAreTheNew
#21DaysofFaith

[Segun Ketiku @ketikusegun]

When birth defects of 20years vanishes, we are reminded that God makes ways where there are none!
Healing that defies human logic.

It’s still happening live #21DaysofFaith #WeAreTheNew

[Ifeoluwa Asimolowo @ife_sowapo]

SS to AA! My God!
Talk about water to wine!

#21daysoffaith #wearethenew

[Ladi Shotonwa @dimejiladipo]

God still does miracles!
5 years of living with high blood pressure miraculously healed🙌🏻🙌🏻

#21DaysOfFaith
#wearethenew

[Feyisayo Salami @I_amFeyisayo]

Growing up, I only used to hear testimonies. But now, I see them happening around me, and even in my own life.
God of The New, thank you for dwelling among us! @TheNew_ikeja

#21DaysofFaith
#wearethenew

[Ladi Shotonwa @dimejiladipo]

Wow!!! Blocked Fallopian tubes opened!

This God🙌🏻🙌🏻🙌🏻

#21DaysOfFaith
#wearethenew

[KAMBA of THE NEW❤️🧡 @thekambaa]

I have seen directly with my own eyes testimonies of Breathing problems cleared immediately just from Dancing!!! ❤️🚀

Nothing can compare to the Move of God!!

#21DaysOfFaith
#WeAreTheNew

[Oluwasefunmi Busola @Sefunmi_TheNew]

Tonight was a mixture of uncut and Evening Session....what a timely word!!!
#21daysoffaith
#wearethenew

[Olúboríòjó @Olubori_Ojo]

#wearethenew #21daysoffaith Super amazing time in Church this evening

[Christos @gracechristos]

Bless the day I found The New Church. A place where God’s presence dwells indeed.
#21daysoffaith
#wearethenew

[Oreofeoluwa @Oreofe_ti]

The miracles I have heard in this past few days ehnnn
Water to wine testimonies
#21daysoffaith
#Wearethenew

[The Prince 👑 @doublealpha21]

The amount of financial testimonies ive heard and seen this past 2 weeks during this 21 days of Faith is something else.

#21daysofFaith
#WeareTheNew

[Victor The New @VictorBakare10]

This one pass fear of missing out!!! Come and see for yourself.
#wearethenew #21daysoffaith

[Feyisayo Salami @I_amFeyisayo]

If you are seeing this post, you look like someone that should be attending my church @TheNew_ikeja

DM for more details

#21DaysofFaith
#Wearethenew

[Lamide Odusola @LamideOdus1718]

The window is open for the next generation of business and influential leaders. I'm one of them.

#21daysoffaith #wearethenew

[Lana ACA ⚽🇳🇬🐕🌲❤️ @JideOluwalana]

Talk about faith
Talk about testimonies
Talk about prayers
Talk about winning souls
Talk about Jesus #WeAreTheNew
#21DaysOfFaith

[Victor The New @VictorBakare10]

God has really been blowing our minds these past 17days. We still have 4days to go. You can join in if you have anything you are believing God for. #wearethenew #21daysoffaith