Aliya

Passionate #techsupport leader| #workingmom| #feminist | All tweets are my own| Virginia

[Aliya @a1iya]

@dzinkstet Круто) жаль далеко, будете у нас на Колыме …

[Aliya @a1iya]

@dzinkstet I don’t leave tips in Starbucks if it is just a coffee and/or a snack.

[Aliya @a1iya]

@dzinkstet Great job!!!

[Aliya @a1iya]

@PicturesFoIder Hm how about not having a sex with a woman so drunk she can hardly speak? Did you consider that, men in the comments?

[Acumatica @Acumatica]

Thank you to our panelists + guest speaker: JJ DiGeronimo, Irina Barber, Ph.D., Aliya Rakimgulova, Audrey Idom, Liz Anderson, MBA, Tatiana Frierson, PMP

[Tim Rodman @TimRodman]

The SaaS team does 24x7 monitoring, they probably know your seasonality better than you do, and they might even see signs that you are growing sooner than you do. #AcumaticaSummit

[Tim Rodman @TimRodman]

O wow, Aliya Rakimgulova takes the stage. Normally you don't see Support on the stage at these things #AcumaticaSummit

[Tim Rodman @TimRodman]

There are a lot of teams working behind the scenes #AcumaticaSummit

[Aliya @a1iya]

14 years in twitter

[The Figen @TheFigen_]

A Puma baby looks at her mother with admiration.

[Aliya @a1iya]

@dzinkstet What’s wrong with that? :)

[Forbes @Forbes]

Women Negotiate Salary More Than Men But Still Earn Less, Research Says https://t.co/GLioE8ngD3

[Aliya @a1iya]

@litavrinm Родной :)

[Aliya @a1iya]

I need the feature in Microsoft Outlook: quit the email chain.

[Aliya @a1iya]

@inazarova Well said!

[Aliya @a1iya]

Fun fact that this person is still with Acumatica after 16 years :)

[Aliya @a1iya]

Acumatica hired their first support employee when we did not even have a live customer but we knew what we wanted this person to do before even there was real support work for him: participate in implementations and presages engineering! #techsupport #acumatica

[Aliya @a1iya]

Many companies use blended staff and employees wearing many hats at first which is totally normal. At the early stages that is the best approach. But roadmap for the scaling techsupport is super important because sometimes it could be too late :)

[Aliya @a1iya]

I am working on a updating some training materials and one of the questions I am being asked a lot is when a company/new ERP practice is mature enough to build #techsupport org.

#startup #onboarding

[Aliya @a1iya]

Defining some basic rules and vision is important step. Don’t overcomplicate but decide on how you are going to support your clients, what systems you are going to use, what policies are needed from the day one to launch the service etc.