Amazon

Where customer obsession meets invention.
Use @AmazonHelp for customer support and @AmazonNews for the latest.

[Amazon @amazon]

There's a surprising amount of science behind the packaging your order arrives in.

At Amazon's fulfillment centers, machine learning algorithms help analyze millions of products to figure out the best way to package each one. They determine what size, what material, and whether it even needs added packaging at all.

The result: protecting products with less waste, one package at a time. Take a look at how it works. ⬇️

[Amazon @amazon]

@ascbg23 We'd like a member of the Social Media team to take a look into this. Please provide your order details at this link: https://t.co/ifQwdeklhr. -Rick

[Amazon @amazon]

Hi. We're sorry to hear about the delivery issues. We'd like a member of our direct team to take a closer look at this for you. Since we're unable to access your account to delve deeper over social media, please provide all the details for us here: https://t.co/GyBpMptw2I. Let us know once you're done. -Cole

[Amazon @amazon]

@slc6125 @UPS @USPS @FedEx @slc6125 Our sincerest apologies for the poor experience. We'd like to escalate this for you. Please use this link: https://t.co/tegr9fhWkz, to connect with a member of our team who'll be happy to help. Please note that the link will expire in 60 minutes. -Max

[Amazon @amazon]

Hello, we're sorry you didn't receive your package yet. Please check the status of your order from the following link: https://t.co/6HDVCB39Xh. If the order is delayed beyond the estimated delivery date given, please review the following link which will guide you on how to proceed with late deliveries: https://t.co/DoaFh1FGfU. -Alex

[Amazon @amazon]

@varunkarthi We're so sorry to hear your chat isn't going well. Can you please confirm the country marketplace you use? Examples are .com, .uk, .ca. We're here to help! -Emily

[Amazon @amazon]

Hi, we're sorry to hear that this experience with your delivery,
We'd still like to ensure this is escalated for you, but we needed some more information to assist you further. Please use this link:https://t.co/sxxvHKRHvs to connect with a member of our team who'll be happy to help. The link will expire in 60 minutes.
-Ahmad

[Amazon @amazon]

@tyler60263421 @tyler60263421 Hi. We're sorry to hear about the poor experience. So we can better assist, please connect with us via DM here: https://t.co/kTi4VkGqVq. For security reasons, please don't include any account or personal details in your response. -Cole

[Amazon @amazon]

@MikeAndTheMouse Hi. Hi. We're sorry to hear about the poor experience. So we can better assist, please connect with us via DM below. For security reasons, please don't include any account or personal details in your response. -Cole https://t.co/8Lpni2HjRh

[Amazon @amazon]

@jackeelantern Hi. We're sorry to hear about the poor experience. So we can better assist, please connect with us via DM here: https://t.co/gJHmyrUUPM. For security reasons, please don't include any account or personal details in your response. -Cole

[Amazon @amazon]

@rgaspo2005 Ciao, ci spiace per il ritardo nella consegna. Ti è stata fornita una tempistica entro la quale avresti ricevuto aggiornamenti? Puoi risponderci tramite messaggio privato. -Roberta https://t.co/8Lpni2HjRh

[Amazon @amazon]

@HerSolSnatcher Hello. We're sorry to hear about the poor experience with your delivery. We’d like to help you with this, please reach out to us via DM. We'll do our best to assist. Further, please don’t share any personal information.
-Shanta

[Amazon @amazon]

@treschicstyle @treschicstyle Hi. We're sorry to hear about the poor experience. So we can better assist, please connect with us via DM here: https://t.co/DnXWcpipUH. For security reasons, please don't include any account or personal details in your response. -Cole https://t.co/8Lpni2HjRh

[Amazon @amazon]

@dineshgudla Thanks for letting us know. We can confirm we've received your details, and will be in touch shortly.
-Christie

[Amazon @amazon]

For security purposes, we're unable to access personal or account details via social media, however, we'd like to escalate your concern for review. When you have a moment, please share all relevant details, including your social media username exactly as it appears online, here: https://t.co/tiUQFi6aRj. Once your details have been received and reviewed, you'll receive an email that you can view here: https://t.co/tiUQFi6aRj. We hope this helps, and if we can assist you with anything else in the future, please let us know.
-Christie

[Amazon @amazon]

Hi there, we're sorry to hear about this frustrating issue you're experiencing with submitting and viewing customer reviews. Please connect with our support team by following the steps linked here: https://t.co/ZXtJSDpIlp, listed near the bottom of the page. We hope this helps.
-Ava

[Amazon @amazon]

Amazon's new smart delivery glasses are like a wearable AI assistant for delivery drivers. 👓

These innovative AI-powered glasses put everything a driver needs directly in their line of sight: package scanning, walking directions, proof of delivery, hazard detection, and more. All without ever pulling out a phone.

Hundreds of Delivery Service Partner drivers helped design these glasses from scratch. Here's how they're making deliveries safer and more seamless. ⬇️

[Panos Panay @panos_panay]

.@AmazonLeo and @hero_telecoms just signed an agreement to bring fast, reliable satellite internet to areas of South Africa where existing broadband can’t reach. The service is called Evry, and it will be offered by Herotel and powered by Leo.

Proud of the teams making this happen. This is what the work is all about.

[Amazon @amazon]

@Connel774 We're sorry that didn't work as expected. As an alternative, when you have moment, please submit details here: https://t.co/3mhiK4WtDj, and someone from our own team will be in touch to escalate this further. -Pádraig