Thank you for the response
To clarify my position:
1. Account 60345289 was liquidated at 447% margin level - far above stop-out threshold
2. NO margin call warning was issued
3. When I complained, my account was CLOSED (Aug 11)
4. I sent formal objection with 24hr deadline - IGNORED
I have filed formal ASIC complaint (AFSL 318232) with complete evidence.
I expect:
• Full account restoration: $3,451
• Written explanation for unauthorized liquidation
• Confirmation of timeline for resolution
I will update public posts and ASIC once this is resolved satisfactorily.
Ticket: TKT-3444239
Email: [email protected]
@axi_official Warning to traders: @axi_official will liquidate without proper procedures, then terminate your account if you complain.
This is how a "regulated" broker operates.
ASIC complaint being filed.
@axi_official Timeline:
- Aug 10: Unauthorized liquidation
- Aug 10: Filed complaint with evidence
- Aug 11: Axi CLOSED my account instead of resolving
- Aug 12: Sent objection, 24hr deadline
- Today: ZERO response
Now filing ASIC (AFSL 318232) & AFCA complaints.
@axi_official My account (60345289) was liquidated at 447% margin level without any margin call warning. $3,451 loss. I've sent formal complaints to compliance but only receiving auto-replies for 24+ hours. Need urgent escalation. #Forex#ASIC
Evidence: 50+ positions closed with $717 floating loss at 447% margin - far above your stop-out level.