@British_Airways after almost 3 months of waiting with little to no reply, my sister in London received a cheque for the amount I’m owed (because you lost my bag). I cannot cash this cheque as I live in South Africa and my sister cannot do it on my behalf. Explain your logic.
@British_Airways once again I am tweeting you in the hope that you will respond. It has been over 2 months since you lost my bag and I have had no reply on my claim. Claim reference: 23586732. This is unacceptable. From Bradley Lowman
@British_Airways your customer relations process is terrible. I'd like a human being to give me an update about my claim but this doesn't seem possible. I've incurred substantial costs due to your ineptitude and would like to be reimbursed. Claim reference: 23586732.
@British_Airways Hi there, thank you! You are speaking to the right person. Frustratingly, when I check the status I see that the description of the bag is incorrect. It is a hardshell not soft shell.
@British_Airways I still not have not heard about my missing bag. It has been 72 hours. Please help! It is urgent that I receive my luggage back. Reference LHRBA90802.
@British_Airways I have not heard anything since reporting my bag missing this morning. I arrived on flight BA0054 from Johannesburg but my bag did not. Please can I have a response or status update. My reference code is LHRBA90802. Thank you, Alison X