Adil Beg

[Adil Beg @aadilbegg]

One of my worst healthcare experiences at @ManipalHealth today (11 Nov).

My doctor advised a flu panel, but I was billed ₹5,900 for an extended respiratory panel. Then came conflicting report timelines, a broken download link and a sample-type discrepancy.

Thread 🧵 (1/5)

[Adil Beg @aadilbegg]

The prescription states “THROAT SWAB FOR FLU PANEL”. Yet the bill lists an “Extended Upper Respiratory – SARS-CoV-2/Flu/RSV Panel (GeneXpert)” costing ₹5,900.

I was not clearly informed why the broader panel was needed or whether my doctor approved it. (2/5)

[Adil Beg @aadilbegg]

After I called the hospital, I received a WhatsApp report link, but the download buttons did not work for me.

More concerning: the portal records “NASAL SWAB”, whereas my sample was collected from my throat.

Is this a documentation error? I need an explanation. (4/5)

[Adil Beg @aadilbegg]

I request @ManipalHealth to explain:

Why was the extended panel ordered?
Was it approved by my doctor?
Why were report timelines inconsistent?
Why does the specimen record differ?
When will I receive an accessible report?

Patients deserve transparency and accountability. (5/5)