Aakash Kasaundhan

Experienced entrepreneur in EdTech, SaaS & Telecom Retail

[Aakash Kasaundhan @aakash245]

@bbmpcommr Thank you for removing it!

[Aakash Kasaundhan @aakash245]

This footpath on Sarjapur road (opposite to Manipal Hospital) was finally built after several years of apathy, but this cable reel has not been removed from this place for months.
@bbmpcommr

[Aakash Kasaundhan @aakash245]

@IndiGo6E It's been 4 days, no solution yet!

[Aakash Kasaundhan @aakash245]

@IndiGo6E It's been 2 days since I emailed and called your support regarding your OTP system being down. I can't believe Indigo can be so slow in fixing a critical technical issue that's blocking flight bookings! The vouchers are seemingly worthless!!

[Aakash Kasaundhan @aakash245]

@IndiGo6E No solution yet!

[Aakash Kasaundhan @aakash245]

@IndiGo6E No resolution of the issue so far. I received email, DM and call though - all asking for unnecessary information. No one at Indigo has even bothered to check their own OTP systems.

[Aakash Kasaundhan @aakash245]

@IndiGo6E Sent

[Aakash Kasaundhan @aakash245]

@DGCAIndia @IndiGo6E flight 6E 6353 BLR to LKO ticket sold to me for 19k against usual fares of 6-8k. 7 direct flights and all above 18k! No festival or other surge. Around 15% seats are empty. This is not a demand supply equation. This is duopoly in play.

[Aakash Kasaundhan @aakash245]

@amazonIN Return Complete
(Replacement Order: 408-1050838-4623501) on 1 Dec. The replacement hasn't been shipped yet. Unable to even raise a complaint via the customer support section on the Amazon app.

[Aakash Kasaundhan @aakash245]

@Cleartrip Why was ₹311 deducted for a failed (not cancelled) transaction? Trip ID: 251218622446. Call support kept me on hold for 15+ mins and then disconnected. Is this your model—small deductions and no accountability?

[Aakash Kasaundhan @aakash245]

@onepluscareIN Thank you so much @OnePlus_IN for finally resolving the issue 🙌
Your speed is truly unmatched: only 42 days to fix it!
And the communication? Just 5 calls, 10 tweets, 15 DMs, 20 emails.
Plus, your team took the Buds to the service centre twice because once clearly wasn’t enough.

[Aakash Kasaundhan @aakash245]

@OnePlus_IN Pickup request for defective buds raised on 22 Oct (INSR251022005860) and got a message/ call that it will be picked up within 48 hrs. No update since then. The pickup request itself took 5 days to get raised due to your buggy support portal! Pathetic service!!

[Aakash Kasaundhan @aakash245]

@onepluscareIN After 1 month 7 days of the issue and 2 weeks after goofing up the replacement, such kind of responses are totally unacceptable!

[Aakash Kasaundhan @aakash245]

@onepluscareIN Again, a vague reply. Attaching screenshot to show the public how inefficient you guys are.

[Aakash Kasaundhan @aakash245]

@onepluscareIN Again a good-for-nothing vague reply. No solution.

[Aakash Kasaundhan @aakash245]

@onepluscareIN The issue has not been resolved yet. It's been two weeks since you delivered me a defective replacement, and your team is so inefficient that they couldn't even arrange a pickup yet.

[Aakash Kasaundhan @aakash245]

29 days since issues started with my #OnePlus Buds 3 Pro. 5+ days since I received a defective replacement unit. Many calls, emails & posts here- no solution. Just vague responses. 🤦‍♂️
Copying @consumerforum_ & @jagograhakjago to take note.
Customers deserve better, @OnePlus_IN.

[Aakash Kasaundhan @aakash245]

@onepluscareIN Only generic replies on DM. No solution yet. It's been exactly 29 days now and you guys couldn't resolve a minor issue!!

[Aakash Kasaundhan @aakash245]

@onepluscareIN Only bots reply here and on DMs. No one has taken any action yet. I wonder if any brand's service can be any worse!!

[Aakash Kasaundhan @aakash245]

@onepluscareIN Not addressed. Just asked for unnecessary information. Also, received a call from your escalation team and they spoke about a different required action. Still your service is a joke!!

[Aakash Kasaundhan @aakash245]

@onepluscareIN I got my earbuds back. These are the same buds I sent for repair/ replacement and they have been returned to me without fixing any issue. OnePlus Service is a joke!