Akash Srivastav

Founder & CEO, Vidyam AI → Building AI Copilots for Schools and Students & AI Teacher Brain Technology.
Removing Disparity in Education!

[Akash Srivastav @aakashearth]

@GyftrIndia @SonyLIV Hi @GyftrIndia I shared info in DM but no action or contact so far. Pls resolve this issue immediately

[Akash Srivastav @aakashearth]

Hi @GyftrIndia you sold 6 months sonyliv subscription and voucher code is not usable given @SonyLIV does not show 6 months subscription plan it shows only monthly and yearly. So where and how to utilise. Either refund my amount or resolve this issues between you both asap. Thanks!
This is not acceptable and pretty poor experience.

[Akash Srivastav @aakashearth]

@IndianOilcl Hi @MoPNG_eSeva @IndianOilcl now when invoice is generated and DAC too. Agency is saying server is down for last few days at Indian Oil so Has won't be delivered, why suddenly so much of issues? We have a family and dependent on the service

[Akash Srivastav @aakashearth]

Dear @IndianOilcl first it asked to wait till 10th Aug, now it is 11th still blocked and selling alternative why? Can you please help and resolve this on priority.

[Akash Srivastav @aakashearth]

@GyftrIndia @SonyLIV Done, please do the needful.

[Akash Srivastav @aakashearth]

@MoPNG_eSeva Done, please do the needful or take booking request and help expediting the delivery. Thank you so much for your support.

[Akash Srivastav @aakashearth]

Hi @AmazonHelp I got a assurance that Tommorow it will be returned for sure and he will personally follow-up. today it was not feasible as per him though I don't know the actual reason. Pls ensure this is resolved and refunded by tomorrow.
Also look into this matter in details shared and seek explanation from seller to stop these misleadings from their end. I hope I don't need to comeback on this post here related to the return anymore, which i don't want to, but experience this time with Amazon has been really poor in last 10+ years.

[Akash Srivastav @aakashearth]

🚨 GROSS CONSUMER FRAUD & ELECTRICAL FIRE HAZARD ON AMAZON INDIA 🚨I am writing to publicly report a blatant case of merchant fraud, bait-and-switch listing tactics, and a severe product safety issue that @amazonIN customer support has completely failed to address.
1. The Scam (Bait-and-Switch):On May 16, 2026, I purchased a branded "BXIZXD Power Recliner Power Supply" from the third-party seller 'Hilite Enterprises' for ₹1,999. Instead of delivering the premium brand I paid for, the seller shipped their own cheap, unbranded, in-house label product named 'Hi-Lite Essentials' with inferior electrical specifications. To make matters worse, this fraudulent listing is STILL active on Amazon right now, and they are continuing to scam unsuspecting buyers at even higher prices! And smartly specifications are also changed from list as 2A, while sold local product has 1.8A see these, that's the reason it catches fire and damages the entire family, home and lives. Not sure why don't we learn.
2. The Severe Fire Risk:Within just 60 days of normal use, this fake, sub-standard adapter has suffered an internal failure. It is now emitting loud "cracking" sounds and sparking. It is an active, dangerous electrical fire hazard inside my home.
3. Shocking Customer Care Behavior:When I escalated this to @AmazonInHelp phone support and spoke with senior agents, they completely defended the fraud. They completely ignored the active safety and fire risk, hid behind a generic "30-day return window" and surprisingly no warrenty for a electrical product script, and shamelessly told me that I "should have purchased an extended warranty" for a fake, substituted item! When I said please write a mail to seller and escalate she said I can't do that and I am the only senior one and we can't help you in this case. While i said i do t need refund but atleast report this, she declined even i said i will post online she said your call.. i can shre the name and you can hear the entire recording Amazon, you will find quality lacking you have in customer service now.
I have been a deeply loyal Amazon customer for more than 10 years. Looking at this abysmal treatment, it is clear that this is no longer the company where the customer is everything. What happened to Jeff Bezos' core philosophy of "Customer Obsession"?
Is Amazon India now actively involved and complicit in protecting fraudulent merchants to cheat Indian consumers?
Under the Consumer Protection Act (E-Commerce Rules) 2020, Amazon cannot legally escape its liability for distributing dangerous, spurious, and falsely advertised electronics that pose a direct safety threat.I demand an immediate manual intervention from Amazon's executive escalation team, a full refund, and strict punitive action against 'Hilite Enterprises'.Order ID: 403-6377902-2912334Cc: @jagograhakjago @consaff @PMOIndia(Images attached: Official tax invoice showing the premium brand name ordered vs. the actual hazardous 'Hi-Lite Essentials' product received).

[Akash Srivastav @aakashearth]

Hi @AmazonHelp I am not able to see any reply button on your message center for this email, subject with https://t.co/HpCTefFsZD social media inquiry. And when I am informing here then that should also be acknowledged and acted than I keep circling back on 2-3 places. Pls support. Or let me know if this mail is also at my registrated email id, i could do there as well, but can't see any such email there. Except your message center.

[Akash Srivastav @aakashearth]

Hi @AmazonHelp I chcked there only, and it was okay because item was scheduled to get returned by today on 28th July and I was waiting for same to get refund, but I recieved a whatsapp message 2 hours back from Amazon India that return is rescheduled for tomorrow with no reason and now app shows for 29th July. Can you check and fix the issue and get this pickup on priority or refund.

[Akash Srivastav @aakashearth]

I was expecting a call back so we ensure this fraud does not impact other customers and hurt your brand image. But didn't get any resolution, however one resolution for return of the product was given and pickup was scheduled for today 28th July, which I see reschuled for now reason. Can you ensure the refund quickly so I order a other one from trusted platform. You can get that pickedup as your luxury. Such a poor experience this time with Amazon.

[Akash Srivastav @aakashearth]

Also she simply disconnected the chat when I said this about fraud not return window. @amazonIN @amazon
@jeffbezos sir does a customer not even owe a basic call back from your respective where you say customer obsession! Even when I am a very active amazon customer for last 10+ years, can be checked and raising a fraud of seller and if orange of Amazon?

[Akash Srivastav @aakashearth]

See this, your social media chat person again ignored completely over chat with a standard response without even listening the fraud and details. That's what I said need a genuine representative to understand the concern and fraud and before it gets bigger. If you really care arrange a call.

[Akash Srivastav @aakashearth]

Does customer not come in your "We" as family? Your expecting a frustrated customer to keep looking at chat and wait for the agent responses and keep staring while same things can be discussed and explained in 2-5 mins given all the details you already have. I am getting on chat like pls allow us few minutes again again and sorry for the delay. Customer is not having time to waste at 11pm night. @AmazonHelp @amazon

[Akash Srivastav @aakashearth]

I have already spoiled my day after speaking your so call senior customer executive, so I am not gonna do chatting. If you really care for customer and want to protect yourselves and other customers, then please arrange a call with someone who is genuine rationale and in your company who wants to solve this issue. Thanks! I can share my number in DM.
@amazonIN @amazon @AmazonHelp and the link you shared is again same regular customer care, so even still you not serious.

[Akash Srivastav @aakashearth]

It is close to 10 days, yet not a single issue solved. You guys just escalates and then none bothers. We pay tax and we pay bills yet a single wrong details is not solved. Even I called 1912 10 days back and gave all the correction details, he said it will be done in 24 hours but no fix after 10 days. So neither channel actually works for citizens.

[Akash Srivastav @aakashearth]

Dear @UPPCLLKO online gives option to increase the load not decrease, our house load was automatically increased from 5kw to 10Kw, which we want to reduce to 6kw now. Also name correction option in online website does not take the full name, not able to go for solar. Please resolve this on priority. Thank you!

[Akash Srivastav @aakashearth]

@MVVNLHQ @UPPCLLKO @Gomtinagarzone Thank you, please let me know, I can provide my connection account number on DM. Also please improve your portal as it is not taking Full name properly in name correction field, which increases paper work and customers pain.