@TMobile@TMobileHelp@MikeSievert
A thief used my PayPal Debit Card to make a $645.90 payment to a T-Mobile account ("TMOBILE POSTPAID PDA").
I reported the fraud immediately.
What happened next should concern every consumer.
π§΅ Thread
@TMobileHelp I'd be happy to connect and I will send you a DM. But I have already spent the last 2 hours on the phone with T-Mobile and that is why I wrote this post.
Screenshot attached.
Fraud claim filed.
Hours spent with T-Mobile.
No investigation.
No meaningful assistance.
Just a policy that requires victims to know information only the fraudster is likely to possess.
Consumers deserve better.
For visibility:
@PayPal@AskPayPal@FTC
@CFPB
@bbb_us
Consumers should not be required to identify the criminal before a company investigates where stolen funds went.
@Rstick18@SecVetAffairs I added my son and it took one week. I also filed for increase and it was completed with two c&P exams in 27 days and went from 60-100. Perhaps itβs an issue with SD?
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My Hendon Mob:
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