Arun

[Arun @aarun2585]

@ViCustomerCare That's quite funny, you guys don't seem to have an access to emails or SMS portal to send me any official clarification but only call and say me, "Vi follows its own rules not supported by TRAI while all other operators queue a recharge and don't send misleading SMS to customer"

[Arun @aarun2585]

Hello @ViCustomerCare the actual validity of current pack ends on November 6, and you send SMS to make a recharge while the new pack should kick start after current validity ends, but after making the recharge, the validity of (56 days) started right away from today to Jan 1 Bad

[Arun @aarun2585]

@ViCustomerCare Naseem,

You called and said, "We already answered your query".

I asked, then why did you call me, and you said, "sorry for disturbing and thanks for your valuable time" and ended the call, what makes you believe this is how you can address a concern.

Vi social media team :(

[Arun @aarun2585]

@ViCustomerCare Taqdish,

What was the discussion?

I asked you to give in writing what story you said that is contradicting the SMS you (Vi) have sent and not aligned with TRAI rules.

You said, you don't have email provision and asked me to contact customer care email.

It's not addressed.

[Arun @aarun2585]

@ViCustomerCare Hello thanks for your response and multiple calls though there are no resolutions yet.

For assurance reasons, I would like to receive a SR or ticket number in SMS form from Vi and I'll delete my number shared above.

[Arun @aarun2585]

@ViCustomerCare Ayush and team, my issue is very clear, you can directly respond here, if recharging before validity of a pack ends will eat the valid days in current pack. If yes, that's a cheating and a false SMS is being sent by Vi.

[Arun @aarun2585]

@ViCustomerCare Kaif, why are you lying? How have you addressed my concern? You just stated Vi has a policy of looting my money by misinformation. You haven't done your job of giving me proper explanation of what you stated in writing. Why? Don't lie!

[Arun @aarun2585]

@ViCustomerCare Vi representative states to me that, "As per Vi policy, if I recharge before validity of current pack ends, the current validity will not be bothered and it'll be merged", while the SMS I have pasted above from Vi clearly stated "without losing current UL days" CHEATING, WHY?

[Arun @aarun2585]

@ViCustomerCare Hello, thanks for the concern about my privacy, anyways I receive 100s of calls everyday on all possible promotions which shouldn't be the case.

[Arun @aarun2585]

@JioCare @reliancejio @TRAI How about this now, makes it over a week without internet having billed for 30/31 days every month.

@JioCare cares? @TRAI

[Arun @aarun2585]

@JioCare @reliancejio Is it a strategy from your company to disrupt the service unnecessarily so you can save the data provided for as many days in given month and CHEAT customers by collecting charges for entire month? Are you doing it because nobody is above Jio company? @TRAI

[Arun @aarun2585]

@Airtel_Presence No!

Maybe you are sending the DMs to another customer, you can share a screenshot of it if shared or give me your response here itself. I have attached my inbox and you cannot see Airtel caring there

[Arun @aarun2585]

@airtelindia @TRAI So, the Internet service in India has become a joke?

3GB per day is promised data and recharge done on 11:21 AM, paired mobile to one TV on hotspot for under 45 minutes and all 3 GB is eaten?

@airtelindia way to lure and cheat customers.

Pathetic.

[Arun @aarun2585]

@Airtel_Presence No DMs received?

[Arun @aarun2585]

@JioCare @reliancejio @TRAI

[Arun @aarun2585]

@JioCare @reliancejio @TRAI @reliancegroup Are your social media staffs laid off or salary is not given or they enjoy free time while being paid their salaries on time?

[Arun @aarun2585]

@JioCare @reliancejio @TRAI @reliancejio Hello Useless @JioCare, why don't you give some routers handy to your service engineers? You made me wait for 6 days without internet after having paid for whole month. Why are you stealing my money for free?

[Arun @aarun2585]

@JioCare @reliancejio @TRAI Anybody planning to take up an internet connection, use only pay as you use option instead of bundle packs of 3,6,9,12 months etc and get stuck with pathetic unbothered service networks of these established brands like @reliancejio @JioCare

Pay your money, it's one way road

[Arun @aarun2585]

@JioCare @reliancejio @TRAI @JioCare doesn't care?
@reliancejio why an handle in social media to sleep?
@TRAI deaf ears to customer concerns?
@jagograhakjago How to approach for being cheated in Wireless Internet services.

[Arun @aarun2585]

@JioCare @reliancejio @TRAI Hw many times a person using your services create complaint for your pathetic service? killed BSNL and replaced them with poor services than a gov/public org.

I'm collecting dtls to approach consumer court for charging me all days while service is for 20-25 days every month.