@Jupiter_Cares If Jupiter/Federal Bank wishes to close my account, you must release my funds immediately. I am not waiting 90 days for an internal system glitch. I am now proceeding to file a formal complaint with the National Consumer Helpline (NCH) and the RBI Banking Ombudsman this afternoon
@TheJupiterApp@FederalBankLtd Your Cyber Care team has frozen my funds for 90 days under "internal review", despite NO Cyber Cell complaint. If you want to close my account, release my money to HDFC today! @RBI@consaff (1/2)
@Jupiter_Cares Let me be entirely clear:Since your team has confirmed there is NO law enforcement or Cyber Cell complaint on my account, withholding a salaried software professional's legitimate personal funds under an arbitrary 90day internal timeline is a severe violation of RBI Fair Practice
@Jupiter_Cares I have just received yet another automated, copy-pasted template response from your Cyber Care desk today, completely ignoring my submitted corporate ID, salary statement, and clarifications.
@FederalBankLtd@FederalBankLtd Your DMs are locked for non-Premium users. Please DM me first so I can share details, or check my email to your grievance desk under subject "Urgent Request to Unfreeze Account – Aarushi Gupta". Jupiter is holding my legitimate salary/pooled funds for 90 days.
@JioCare@reliancejio Internet services have been down for the past 24+ hours. Despite repeated follow-ups, no complaint number has been generated till now. Multiple false promises were made by your agents — over the 24 hour period none honoured.