I purchased a brand-new Acer 1.5 Ton AC on 21 February 2026, and within just a few months it has stopped cooling properly.
I registered a complaint on 23 June 2026 (Service Request: UP2606230002501). I was promised that a technician would visit within 24–48 hours, but even after several days, nobody has visited.
I have called your customer care every single day, spending several minutes on each call, but I receive the same scripted response every time: “Please be patient, we will arrange it.” No technician, no update, no commitment, and no resolution.
I’ve attached screenshots of my repeated call history and proof of purchase. This is completely unacceptable for a brand-new AC, especially during peak summer.
@AcerIndia Please escalate this immediately and arrange a technician without any further delay.
Service Request: UP2606230002501
#AcerIndia #CustomerService #ConsumerRights