@chasesupport Horrible experience with Cari (over phone) trying to use a flight credit bc of a Covid related cancellation. Your agent quoted me $200 over the price showing in your own rewards portal..? Thankfully @AmericanAir helped me. Why am i paying $550/year for poor service?
@ChaseSupport Haven't tweeted in years, but seems this is only avenue to reach you. Need help cancelling flight in 2 days. On hold for over ten hours collectively & line keeps disconnecting. Booked with points + cash. $500/year card customer deserves better service #chasesapphire