@BreneBrown We can be too precious about this emotion, and sometimes forget to acknowledge it in our everyday. It is bittersweet every time I finish the daily NYT spelling bee. When I eat the last square of vacation chocolate. Even sometimes when I sign off from work. I miss my last cupcake.
@leisa Arguing about which takes more skill usability or ethnography doesn’t seem useful. It is about being intentional (which article points out) about when you need research, and learning to ask better questions. Reducing research to user testing is the warning to heed