Abdullah U.

Sehir Plancısı / Urban Planner

[Abdullah U. @abdullahucar]

Does it really make you happy to just watch from a distance and do nothing to help? @MercedesBenz

[Abdullah U. @abdullahucar]

https://t.co/Pwodd3HByc

[Abdullah U. @abdullahucar]

@Ranzerf Nereden bulabiliriz elinizde bir harita var mi?

[Abdullah U. @abdullahucar]

Sadece Galatasaraylılar görür 😎

[De Marke Sports @demarkesports]

Galatasaray, Juventus karşısında 6. golü arıyor.

[Abdullah U. @abdullahucar]

Mr. Ola Källenius,

Seeing that you liked my tweets has given me genuine hope in rebuilding the trust that had been shaken in my relationship with Mercedes. First of all, I would like to thank you for that.

I sincerely hope that from this point forward, my issue will be evaluated with greater sensitivity and seriousness. I also hope that this story will eventually be remembered as a small disagreement between two parties who value each other a moment that turned into a meaningful memory.

And I hope I can continue enjoying beautiful times together with my Star.

@olakaellenius @MercedesBenz @MercedesAMG @MercedesTurkiye @IMangurrian #MercedesBenz #Mercedes #AMG

[Abdullah U. @abdullahucar]

There were two main reasons why I decided to purchase a Mercedes vehicle.
First, the long-standing perception of “Mercedes and the others” in terms of technical quality and driving comfort.
Second, my trust in the Mercedes brand, the importance it places on its customers, and its solution-oriented approach and customer care.
Based on these two key reasons, I chose to purchase a Mercedes AMG GT 53.
Unfortunately, I am currently experiencing a great disappointment.
Last month, I had an unfortunate accident with my Mercedes AMG GT 53 in Turkey. I delivered my vehicle to the authorized Mercedes Mengerler Service in Turkey. For a repair that would normally be completed within 15–20 days, I was informed of an uncertain waiting period of at least 3.5 to 4 months due to spare parts procurement issues. That a spare parts problem occurs for a 2023 AMG GT 53 truly surprised me. I regretfully observe that the impact of a four-month waiting period on customers is not being sufficiently considered. Does it truly matter to you how your customers maintain their mobility during this time, what inconvenience they experience, and how this affects the brand image?

In subsequent phone calls with Mercedes Turkey, I was told that the matter would be urgently forwarded to the factory in Germany. I was also informed that a replacement vehicle could be provided. However, I was later told: “Your vehicle is not registered in Turkey; therefore, we cannot provide you with a replacement vehicle.”
I would now like to ask:
Is it not sufficient that my vehicle is a Mercedes?
What significance does the license plate have?
Is my vehicle not a Mercedes, or am I misunderstanding something?
During the repair process and payment for the repair, the license plate is not an issue — does it only become a problem when it comes to providing a replacement vehicle?

When I asked whether this decision was made by Mercedes Headquarters or Mercedes Turkey, I learned that it is a decision of Mercedes Turkey. The fact that this is not a central decision gives me hope that this issue can still be resolved. I have also learned that in the past, customers in situations similar to mine were provided with a replacement vehicle.

Therefore, I would like to politely ask again:

-Is my vehicle not a Mercedes?
-Is customer support limited only to the country of registration?
-Does a Mercedes customer receive support only if an accident occurs in the country of registration?
-You accept the vehicle for repair and receive payment is it fair that when I make a request within the framework of customer satisfaction, I am simply told “no”?

I would like to emphasize once again:
The vehicle in question is not a standard model, but a 2023 AMG GT 53. The fact that spare parts for a vehicle in this segment are unavailable for months represents a serious issue for your brand image.
At this point, I kindly request sincere and clear answers:
On what earliest date will my vehicle be delivered?
If the repair process cannot be accelerated, will a replacement vehicle be provided to me as a Mercedes customer, without conditions?

Your answers to these questions will determine my future relationship with the Mercedes brand.
Either I will say, “I am glad I chose Mercedes,”
or I will sell my vehicle and will not purchase or recommend any Mercedes product again.

My only expectation is an honest, clear, and solution-oriented approach.
@MercedesBenz
@MercedesTurkiye
@MercedesAMG
#MercedesBenz #MercedesAMG #CustomerExperience #CustomerCare @OlaKaellenius

[Abdullah U. @abdullahucar]

So they are still going to contact me “as soon as possible,” right? Or are you being paid to lie to your customers? Why aren’t you being honest? Do you receive some kind of bonus for the disrespect of not responding to customers? If that’s the case, then I’ll keep writing to you — at least that way I’ll be doing you a favor.

[Abdullah U. @abdullahucar]

So, have you ultimately decided not to respond and to act as if nothing ever happened? Bravo truly an outstanding example of customer relations. It seems it is actually too much to ask to simply take my email address and phone number and pass them on to a department responsible for customer satisfaction.

[Abdullah U. @abdullahucar]

I guess I didn’t appreciate the value of the attention and care you showed me, @AudiOfficial
Ending our 15-year relationship and choosing @MercedesBenz instead was a populist move and I truly regret it.
Please forgive me @AudiOfficial . If @MercedesBenz ever gives me my car back, I promise I’ll return to you as soon as possible.

[Abdullah U. @abdullahucar]

@MercedesBenz I see that you are not responding. Bravo that actually suits you. If you had any sense of character or responsibility, you would have responded and worked toward a solution. After getting to know this attitude, this situation no longer surprises me at all.

[Abdullah U. @abdullahucar]

I hope you are able to resolve Mr. Salih’s issue — at least then we could say that someone’s problem is being solved.
At this point, since you have stopped responding to me entirely and have taken no action regarding my issue, even seeing other Mercedes owners’ problems being resolved would make me feel somewhat relieved.

But ultimately, shame on this situation. I will never purchase a Mercedes again. In fact, I may not even look at the sky anymore — I might see a star and have my mood ruined.

[Abdullah U. @abdullahucar]

Hello.
I genuinely wonder why, despite so much time passing, no one is providing me with any information or even a response. I am truly shocked.

My car is sitting there in damaged condition, and no one is providing me with a vehicle during the repair process. When are you going to resolve these issues?

Shame on this situation, honestly. I deeply regret buying a Mercedes. I have never experienced such poor customer relationship management in my life. This is a complete regret and disappointment. Enough is enough.

I did not want to mention this, but from now on I will also start speaking about the safety issues I experienced at the time of the accident.
This is truly enough.

[Abdullah U. @abdullahucar]

Please stop asking me to contact Mercedes-Benz Turkey. I have already explained many times that the issue I am facing is with Mercedes-Benz Turkey, which is precisely why I am asking for your help.

When you repeatedly tell me to contact Mercedes-Benz Turkey again, it makes me feel truly undervalued and ignored.

[Abdullah U. @abdullahucar]

@MercedesBenz When will you provide me with an update?
Days are passing and there has been no progress at all. Other car owners are mocking me, saying, “They won’t get back to you you’ll deeply regret buying a Mercedes.”

I kindly ask you, could you please help me now?

[Abdullah U. @abdullahucar]

@MercedesBenz Thanks. As a last hope, I am waiting to hear from you. I wish you good work.

[Abdullah U. @abdullahucar]

@MercedesBenz You haven’t asked for my email address yet, but I can send it to you via DM if you’d like.

[Abdullah U. @abdullahucar]

@MercedesBenz Am I understanding correctly that my case has now been forwarded to the relevant department?
Because I no longer wish to communicate with Mercedes Turkey regarding this matter.
When can I expect my issue to be resolved, and through which channel will you contact me?

[Abdullah U. @abdullahucar]

Are you mocking me?
I am asking for your help to resolve an issue that I have been unable to solve with Mercedes Turkey, and you respond by sending me Mercedes Turkey’s contact form?
I have spoken and corresponded with Mercedes Turkey dozens of times. What part of this is not clear?

Shame, truly.
At this point, I would never buy a Mercedes again — I don’t even want to see a star in the sky anymore.

[Abdullah U. @abdullahucar]

@MercedesBenz Where should I send this message exactly?
I believe the problem I experienced with Mercedes Turkey needs to be escalated to Mercedes Headquarters.
Could you kindly provide me with the appropriate contact information?