Abhey Shinghal

[Abhey Shinghal @abhey_shinghal]

Shocked at d lack of empathy frm @MAS & @Cleartrip. Had to cancel India-Bali tickets due to d sudden death of my mother-in-law, informed timely with proofs, yet charged a heavy penalty. Business clearly wins over emotions. #Disappointed #CustomerServiceFail
WL4CET
250304316920

[Abhey Shinghal @abhey_shinghal]

Very disappointed with @CrocsIndia. Earlier, Crocs issued a voucher agnst a defective product. D replacement slippers bought using voucher hv AGAIN become defective within 1 month. Now support is denied as purchase ws via voucher. Poor quality & unfair support. Order ID 167141992

[Abhey Shinghal @abhey_shinghal]

@Alaya_by_Stage3 @Stage3Official
Ord#ABS191663 quite disappointed as Size delivered didn’t match chart. On exchange it was 2–3 sizes off AGAIN. Nw refund & exchange is disabled & support refuses citing company policy.
Money wasted on an unusable product #OnlineShoppingFail

[Abhey Shinghal @abhey_shinghal]

@Alaya_by_Stage3 @Stage3Official
Ord#ABS191663 quite disappointed as Size delivered didn’t match chart. On exchange it was 2–3 sizes off AGAIN. Nw refund & exchange is disabled & support refuses citing company policy.
Money wasted on an unusable product #OnlineShoppingFail

[Abhey Shinghal @abhey_shinghal]

Extremely disappointed with @ShopWiseIndia & @AmexIndia. Purchased Lifestyle vouchers that don’t work at billing. Amex support clueless, ShopWise only on email. Left stranded at the counter. Unacceptable experience. Need urgent resolution/refund.
#TK01022600445

[Abhey Shinghal @abhey_shinghal]

@Cleartrip Thank you for confirming it. Just to confirm this was due to my direct follow-up with Malaysian airlines. MAS Team (Ms Amira - Customer relations, feedbck mgmt) was kind enough to acknowledge & resolved this escalation with full dedication & ensured complete satisfaction!
#MAS

[Abhey Shinghal @abhey_shinghal]

@MAS Extremely disappointed with the lack of response on my case (PNR WL4CET). Despite multiple follow-ups, there has been no action / update. This delay is highly unprofessional and unacceptable from a reputed brand. Request immediate attention & resolution
#badcustomerservice

[Abhey Shinghal @abhey_shinghal]

@MalaysiaAirlines @Cleartrip This is my second follow-up regarding PNR WL4CET / Trip ID 250304316920. The delay in response is causing a lot of inconvenience. Given the sensitive circumstances, I request you to treat this as urgent and resolve it without further delay.

[Abhey Shinghal @abhey_shinghal]

@Cleartrip @MAS How difficult is it to share the breakup of the refund amount done a month back. Multiple reminders via email n tweet but still no revert !!
Trip Id - 250304316920
#disappointed #badcustomerservice

[Abhey Shinghal @abhey_shinghal]

@Cleartrip @MAS Pls share the necessary evidence to take the matter further. Also I would want the break up of the amount credited.

[Abhey Shinghal @abhey_shinghal]

@MalaysiaAirlines @Cleartrip This is my second follow-up regarding PNR WL4CET / Trip ID 250304316920. The delay in response is causing a lot of inconvenience. Given the sensitive circumstances, I request you to treat this as urgent and resolve it without further delay.

[Abhey Shinghal @abhey_shinghal]

@MAS @Cleartrip @MASmalaysia @CleartripSupport Requesting urgent review on humanitarian grounds. Cancellation was not by choice bt due to a sudden bereavement in family. Despite informing timely still charged high cancellation. Not expected from reputed brands. #CustomerSupport

[Abhey Shinghal @abhey_shinghal]

Shocked at d lack of empathy frm @MAS & @Cleartrip. Had to cancel India-Bali tickets due to d sudden death of my mother-in-law, informed timely with proofs, yet charged a heavy penalty. Business clearly wins over emotions. #Disappointed #CustomerServiceFail
WL4CET
250304316920

[Abhey Shinghal @abhey_shinghal]

@Cleartrip Thank you for acknowledging my concern. Given the sensitive nature of this cancellation due to a sudden bereavement in the family, I sincerely request you to kindly review my case with empathy and expedite the refund process. A timely and considerate resolution will mean a lot.

[Abhey Shinghal @abhey_shinghal]

Shocked at d lack of empathy frm @MAS & @Cleartrip. Had to cancel India-Bali tickets due to d sudden death of my mother-in-law, informed timely with proofs, yet charged a heavy penalty. Business clearly wins over emotions. #Disappointed #CustomerServiceFail
WL4CET
250304316920

[Abhey Shinghal @abhey_shinghal]

Despite your fake assurance and again failure of commitment/ delivery of services, once again you guys hav proved it.

Your location mgr called and assured of free tickets as compensation and now again is not responding!!
Is this the way you guys work ??

[Abhey Shinghal @abhey_shinghal]

Despite your fake assurance and again failure of commitment/ delivery of services, once again you guys hav proved it.

Your location mgr called and assured of free tickets as compensation and now again is not responding!!
Is this the way you guys work ??

[Cinépolis India @IndiaCinepolis]

@abhey_shinghal Hi Abhay, We certainly apologize for the bad experience you had with us. Please DM us your contact number and cinema location so that we can assist you in a better way.
https://t.co/FSRHn1CrzK

[Abhey Shinghal @abhey_shinghal]

@XpressBees_IN
There is fraud done today with us via COD as the seller is not responding after sending fake / incorrect product.

Pls help as this COD if settled will be a breach of contract.

As seller not responding & hence looking for your help n support.

# 152489850198591

[Abhey Shinghal @abhey_shinghal]

@IndiaCinepolis @Cinepolisindia wht a shame and brilliant customer service where no one is even bothered to acknowledge!!

#Shame

[Abhey Shinghal @abhey_shinghal]

@Cinepolisindia
Wht a pathetic service & pathetic staff.
U order & they commit to send but forget.
U come bk escalate as order is not recd even after 30 mins & they r clueless.

U escalate F&B mgr Mr Jasbir n he simply ask u to take a refund!

Problem solved!

Inv no.  838341

[Abhey Shinghal @abhey_shinghal]

@Cinepolisindia
Wht a pathetic service & pathetic staff.
U order & they commit to send but forget.
U come bk escalate as order is not recd even after 30 mins & they r clueless.

U escalate F&B mgr Mr Jasbir n he simply ask u to take a refund!

Problem solved!

Inv no.  838341

[Abhey Shinghal @abhey_shinghal]

@Cinepolisindia
Wht a pathetic service & pathetic staff.
U order & they commit to send but forget.
U come bk escalate as order is not recd even after 30 mins & they r clueless.

U escalate F&B mgr Mr Jasbir n he simply ask u to take a refund!

Problem solved!

Inv no.  838341

[Abhey Shinghal @abhey_shinghal]

@AxisBankSupport This is still not resolved. I am not sure if you guys just want to get a glorified image via these social media of quick response but no resolution end of day !!

[Abhey Shinghal @abhey_shinghal]

@AxisBank @AxisBankSupport do you guys understand the meaning of raising a chargeback request & importance of customer complaints ??

Both request via mobile app WEB12009163341 & via call centre SAK00003041545 are resolved w/o any resolution

Why is a branch visit required nw?

[Abhey Shinghal @abhey_shinghal]

@AxisBankSupport Enabled the same .