@VinFastIN
From: Abhinand S.S <[email protected]>
Date: Tue, Apr 14, 2026 at 1:23 PM
Subject: BAD EXPERIENCE IN BUYING VINFAST VF7
To: <[email protected]>
respected vinfast team
its my utter disappointment and unsatisfied by buying vinfast vf7 sky infinity in kerala.
i was excited to buy vinfast car from trivandrum kerala on 10/4/2026. But when i went to take delivery of my car i was noted that my car was not at all in ample condition to be delivered. The car was full covered with dust and it has only 45% charged. There was no proper arrangement to welcome me and wife with kids. We are forced to wait for nearly 2 hours to deliver the car even though we are informed our sale executive in one day advance we are coming. We also had to PASS THROUGH lots of mess to get our car delivered.
I thought post sale service will be good. we call the customer care two times to tell my car technical problem both times they told you will contact immediately. Even after 72 hours my car problem persist and nobody contacted still now . Even vinfast app is not working for my registered number i had contacted multiple person in 4 days and still no response from them. Finally it was really painful for me to choose this car and every body cursing me to why you choose this car which was not at all reliable and post service customer support is nearly zero.
you people are forgetting the golden word customer is king and you people are depend upon us.
with utmost disappointment
DR ABHINAND S S
@VinFastIN
From: Abhinand S.S <[email protected]>
Date: Tue, Apr 14, 2026 at 1:23 PM
Subject: BAD EXPERIENCE IN BUYING VINFAST VF7
To: <[email protected]>
respected vinfast team
its my utter disappointment and unsatisfied by buying vinfast vf7 sky infinity in kerala.
i was excited to buy vinfast car from trivandrum kerala on 10/4/2026. But when i went to take delivery of my car i was noted that my car was not at all in ample condition to be delivered. The car was full covered with dust and it has only 45% charged. There was no proper arrangement to welcome me and wife with kids. We are forced to wait for nearly 2 hours to deliver the car even though we are informed our sale executive in one day advance we are coming. We also had to PASS THROUGH lots of mess to get our car delivered.
I thought post sale service will be good. we call the customer care two times to tell my car technical problem both times they told you will contact immediately. Even after 72 hours my car problem persist and nobody contacted still now . Even vinfast app is not working for my registered number i had contacted multiple person in 4 days and still no response from them. Finally it was really painful for me to choose this car and every body cursing me to why you choose this car which was not at all reliable and post service customer support is nearly zero.
you people are forgetting the golden word customer is king and you people are depend upon us.
with utmost disappointment
DR ABHINAND S S
@PiyushGoyal thank u for making nmy day, i had choosen train to travel and attend a surgery conference at tirur kerala. But u people surprised by keeping the train late train no 22114. Thank you you keeps your work