Abigail Cerra

[Abigail Cerra @abigsumac]

@sidechickorbit @yvritza Even IF THEY PAID you don’t get to disrespect.

[Abigail Cerra @abigsumac]

@LivingSpaces is it company practice to turn away business?

[Abigail Cerra @abigsumac]

@LITAirport I was supposed to be home LAST NIGHT. Now I’m paying for extra parking here. What can you all do to help me with that?

[Abigail Cerra @abigsumac]

@LITAirport we are outside on flight AA1398 but no gates are open for us to get off the plane. It’s been 45 minutes. Can we not use another airlines gate?

[Abigail Cerra @abigsumac]

@ruhroh88 @AmericanAir Cancel and rebook with another airline. It will be more expensive but worth every penny.

[Abigail Cerra @abigsumac]

@ruhroh88 @AmericanAir Weather isn’t their fault but this pathetic excuse for customer service is. 🙄

[Abigail Cerra @abigsumac]

@AmericanAir I should’ve flown @FrontierCare those $35 carry on bag fees aren’t looking so bad any more.

[Abigail Cerra @abigsumac]

@AmericanAir There are 3 gates available though. I have had ZERO patience with y’all this weekend. Someone needs to get on the phone with @LITAirport and get a plan to get us off this plan. My anxiety levels are sky high- having a panic attack was not a JOKE.

[Abigail Cerra @abigsumac]

@AmericanAir me having a panic attack on your flight is going to cost a lot more than using another airlines gate to get us off this plane. It’s been over an hour just sitting here and I am 5 minutes from losing my shit.

[americanair @AmericanAir]

@abigsumac We'll be deboarding as soon as there's an available gate. Thanks for your patience this evening.

[Abigail Cerra @abigsumac]

Hey @AmericanAir weather at DFW isn’t clearing up will 8 or 9. Can we fly in the rain or are we gonna call it a day now?

[Abigail Cerra @abigsumac]

Part 14: We are experiencing weather delays. Been on the plane for 30 minutes and if we don’t leave in 5 minutes we will be stuck here for another 3 hours. Can we just go back out to the gate now?

[Abigail Cerra @abigsumac]

Part 15: Tornado Warning issued at DFW. When will this trip end?

[Abigail Cerra @abigsumac]

Does this mean our outbound flights won’t leave until at least 4? @AmericanAir @DFWAirport

[Abigail Cerra @abigsumac]

@AmericanAir I can’t complain about weather delays. I don’t want to be in the air during the storm. I just wish your employees were a little happier to do their jobs 🤷🏻‍♀️

[Abigail Cerra @abigsumac]

Part 13: Stay tuned for the rest of my TED Talk titled “Flight Delays Happen, but Bad Customer Service Doesn’t Have To.” @AmericanAir

[Abigail Cerra @abigsumac]

I’m sure they are sick of me complaining by now but like.. I haven’t had even a half decent customer service experience this entire trip (aside from their 1-800 # customer service department). Like what is so hard about hospitality.

[Abigail Cerra @abigsumac]

Part 12: After all the cancelations and delays the last 24 hours, is that really a priority?? Anyways we are finally in Dallas.

[Abigail Cerra @abigsumac]

Part 11: Sunday morning rolls around and its time to board for my flight home finalllly. Except the lady at the gate was more concerned about me putting my purse in my back pack then she was getting us all home.

[Abigail Cerra @abigsumac]

Part 10: Back to my connecting flight. It landed in Little Rock as my flight from Denver landed in Dallas. Any one who knows me, knows how petty I am. At this point I just want to find the guy and tell him “I told you so”