Abraq

Introvert 🤧

[Abraq @abraqahmed]

@JeetN25 @CtnTweetss Cricket is dying. Outside of India it doesn't even exist anymore.

[Abraq @abraqahmed]

JazzCash Fraud Alert

@JazzCash claims Zong confirmed my bundle was activated. I opened my Zong app to check.

It's not there.

Rs. 2,700 taken. Bundle missing. And now a false resolution just to close the case.

This is not resolved.

@CMComplaintCell @PTAofficialpk

[Abraq @abraqahmed]

Day 9.

@JazzCash called me yesterday. Not to refund. Not to resolve. Just to ask me to be patient.

9 days of patience wasn't enough. Now they want more.

Rs. 2,700. Failed transaction. Still waiting.

@CMComplaintCell @PTAofficialpk

[Abraq @abraqahmed]

@koibtnahinoman Okay ye bhi aa skta wapis agar koi violation nhi ki ishi method se

[Abraq @abraqahmed]

@Imtayyab11 Fraud kar rahe bohat @JazzCash wale mere khud k account se zong bundle k liye 2700 kaat liye or bundle bhi activate nhi kia or usko bhi 1 week ho gaya hai or mujhe roz bol rahe inquiry chal rahi ye woh, lekin mujhe abhi tk mere paisy wapis nhi mile
@CMComplaintCell @PTAofficialpk

[Abraq @abraqahmed]

Day 8.

Every day I tweet, @JazzCash replies with the same escalation message and does nothing.

So here's mine: Rs. 2,700. Failed transaction. 8 days. No refund.

I'll keep tweeting until someone actually fixes it.

@CMComplaintCell @PTAofficialpk

[Abraq @abraqahmed]

@PakCricketLife @RR_for_LIFE Taking wickets of tailenders in the death overs when they're swinging at every ball isn't an achievement. Giving away runs in crucial overs and then picking up a few late wickets doesn't make up for it. Kiddo, learn some cricket before talking about performances.

[Abraq @abraqahmed]

@PakCricketLife @RR_for_LIFE Calling someone the best performer based on 1 or 2 good matches in 3 to 4 years makes no sense.

[Abraq @abraqahmed]

@PakCricketLife @RR_for_LIFE What a joke. Shaheen is one of the biggest reasons Pakistan cricket is in the situation it's in today.

[Abraq @abraqahmed]

Day 7. Rs. 2,700 taken. No bundle. No refund.

@JazzCash has had a week to fix a failed transaction. Instead I got 7 days of copy-paste replies.

Filing with @PTAofficialpk today. Let them handle what your support couldn't.

@CMComplaintCell

[Abraq @abraqahmed]

@JazzCash Thread. 🧵

5/5

@JazzCash how many more days do you need? What exactly is being "monitored closely" for 6 days on a failed recharge?

If you cannot activate the bundle, give me back my Rs. 2,700. Today.

@CMComplaintCell @PTAofficialpk

[Abraq @abraqahmed]

Thread. 🧵

1/5

Day 6. @JazzCash took Rs. 2,700 from my account for a Zong monthly bundle. Bundle never activated. Money never returned. It has now been 6 days.

[Abraq @abraqahmed]

@JazzCash Thread. 🧵

4/5

This is not a complex case. Transaction failed. Service not delivered. Refund the customer. That's it. That's the entire process.

[Abraq @abraqahmed]

@JazzCash Thread. 🧵

3/5

I asked for a refund. Not an investigation. Not an escalation email. Not a department review. Just return money that was taken for a service that was never provided.

[Abraq @abraqahmed]

@JazzCash Thread. 🧵

2/5

Every single time I follow up, I get a copy-paste response. First it was "under review by the relevant team." Then it became "escalated to the appropriate team via email."

Different words. Same nothing.

[Abraq @abraqahmed]

@JazzCash Thread 🧵

2/2

How can a simple failed recharge take 5 days and still not have a clear outcome?

If the package can't be activated, return the customer's money. It shouldn't be this difficult.

@JazzCash @CMComplaintCell

[Abraq @abraqahmed]

Thread 🧵

1/2

Day 5.

At this point, I don't even want the package anymore.@JazzCash Just refund my Rs. 2,700 already.

I've been patient, followed up repeatedly, and all I've received are the same generic "your concern has been escalated" messages with no actual resolution.

[Abraq @abraqahmed]

@JazzCash Thread 🧵

2/2
What is the purpose of paying for a service if customers are left waiting for days to receive it?
I've been patient and cooperative, but copy-paste responses are not a solution. Please provide a clear update and resolve this matter urgently.
@CMComplaintCell

[Abraq @abraqahmed]

Thread 🧵

1/2
Day 3 and still no resolution.
Rs. 2,700 was deducted from my account for a Zong monthly package via @JazzCash, yet the package remains inactive. Every day I receive the same generic reply asking me to stay connected via DM, but the actual issue remains unresolved.