abrydon

Cofounder at Directly. Past ventures include ShopWell, Visible Path, EMusic, IUMA. Yale, MKA. SF + NY. Easily talked into a beer or run.

[abrydon @abrydon]

@kevinblakemagic hi. I have tickets to your show tomorrow night. It’s not clear what time it starts, can you or someone on your team let me know?

[abrydon @abrydon]

I'm watching #DoctorStrangeintheMultiverseofMadness with @streamloungeio, @realmtrekker, @theofficialmegs, and @dodgerspanda on @streamloungeio. Come #WatchWithMe https://t.co/ssXME333PB

[abrydon @abrydon]

Anytime I think a tech problem I'm working on is hard, I watch this video https://t.co/NYDOzNW5VT

[abrydon @abrydon]

@rickshawstopsf @beatricepirate @Coeur_de_Pirate I’m driving up for the show at the Rickshaw Stop tonight. Do you know what time Beatrice is expected to go on?

[abrydon @abrydon]

@bobkohn I read it! Then I read this, which undermined the quality and credibility of the analysis in the affidavit. What are your thoughts after reading both items? https://t.co/P84VTlA9Pe

[abrydon @abrydon]

I’m honored that @Directly has been awarded a silver @TheStevieAwards for our corporate response to COVID-19. There’s more work to be done, but I’m incredibly proud of this team. https://t.co/zM7ZS8z0QI

[abrydon @abrydon]

.@monkeybrainsnet what are the dimensions of your roof antenna?

[abrydon @abrydon]

The support automation revolution is here to stay, and more companies are utilizing #VirtualAgents for #CustomerService than ever before. I share my thoughts on the topic on @smartcustserv. https://t.co/5UIXJCVDQh

[abrydon @abrydon]

Join us for today's webinar, where @Directly CEO @mikejdelacruz and Forrester Principal Analyst @iangjacobs will discuss Forrester’s 90-day COVID-19 Response Plan for customer service.
https://t.co/l3oeeIqcCT

[abrydon @abrydon]

It took a global health crisis to break our dependence on the phone - @Directly’s latest blog explains why this is an important step toward #CX #transformation
https://t.co/I97pWJX8og

[abrydon @abrydon]

The latest byline from @Directly CEO @mikejdelacruz speaks to the importance of human empathy when working with #AI. Learn more on @Forbes
https://t.co/I2dIhMDWVH

[abrydon @abrydon]

Register for our latest webinar to hear @Directly CEO @Mikejdelacruz and @Michael_Lawder, former SVP of Customer Care at @Samsung, discuss the future of #custserv. https://t.co/7tLMT5d1rD

[abrydon @abrydon]

Today, @Directly announced $11 million in new funding from @TrianglePeak and @TobaCapital to complete a $31M round. In addition, we introduced a new partner ecosystem and robust APIs designed to help #custserv leaders best leverage our platform. Learn more.https://t.co/De3ZiZp791

[abrydon @abrydon]

Thrilled to share that the @Directly team has been nominated for this year’s People’s Choice @TheStevieAwards for Favorite New Products! You can vote for our team now through July 15. https://t.co/8BAlNyFOYw

[abrydon @abrydon]

I’m happy to share that @Directly has been awarded a bronze @TheStevieAwards for our #AI / #ML solutions! Thank you, team, and congratulations! https://t.co/gnmyftu8HK

[abrydon @abrydon]

During this crisis, #custserv #contactcenters are working to give customers the information they need. #Automated chatbots are a useful tool to alleviate agents’ work and help keep them safe. Read more, from CEO @Mikejdelacruz. https://t.co/DuQS9EGbFK

[abrydon @abrydon]

During this crisis, #contactcenters are experiencing an increase in volume, and many are turning to #AI for help. @Directly is committed to helping our customers, adapting to their needs, and helping provide quick, empathetic support. Via @VentureBeat. https://t.co/THWuOsd8hG

[abrydon @abrydon]

Why is @Directly cool? By labeling all the conversations that take place on the platform, @Directly is able to teach its #AI to recognize intent, and in turn, be able to offer better #customerservice. Read more in @BusinessInsider. https://t.co/JgIpDXaN0u

[abrydon @abrydon]

A message from CEO @Mikejdelacruz: The COVID-19 pandemic has turned the world upside down. At @Directly, we are committed to making a meaningful impact on our customers and community. https://t.co/T4Ndg1yPWu

[abrydon @abrydon]

During the #COVID-19 pandemic, many #contactcenters are asking their employees to work from home and the transition can be challenging. Join @Directly on 3/24 to learn about the key strategies to keep your #custserv working to meet customer needs remotely. https://t.co/C9DdVtsmmJ