@virginmedia After contacting the complaints department a resolution has been reached, they have doubled my speed and undercut BT, but honestly the time and effort wasted was shocking due to really bad customer services.
@virginmedia the worst customer experience I have ever experienced in my life - 2 hours with a so say agent with no result and then to be told I’m locked into a contract which I never agreed to - thieving bastards
@virginmedia Absolutely hysterical I waited two hours today to try and resolve this issue, absolute farce. There is no way I’m waiting in a queue for two hours again. Your agent Janica is useless and left me on hold for half an hour.
@virginmedia the worst customer experience I have ever experienced in my life - 2 hours with a so say agent with no result and then to be told I’m locked into a contract which I never agreed to - thieving bastards
@virginmedia Disgusting service how dare you tell me I am locked into a contract when I specifically stated I did not want to be as I’ve been caught out with Virgin Media twice before where I got ripped off and somehow locked into contracts in the past 6 years
@virginmedia I did not agree to a contract so there was no start date. I understand my bill will be increasing to £51 from January - Janica one of your agents kept me waiting for two hours to establish these facts