Follow up to the drama, almost 5 weeks and finally was told they wouldn’t repair my engine so I took my business to Mazda and I’m rolling in a 2023 Mazda Cx50.
@Kia It’s been 4 weeks of foolishness and I have been very patient but when your customer care person informs me I have a case manager that I’ve never heard or spoken to it pisses me off. No one cares about my situation.
@Kia I sent the info before and no response. Finally heard from Kia customer care that you would not repair the engine. No worries I took my business to Mazda and it’s all good now.
@Kia it does not take 5 weeks to determine if you will repair the engine in my car. 5 weeks and today the service advisor confirms that they just completed the paperwork when the service manager said it was done on 5/23
@Kia I truly loved my car but after this experience I will not buy another one and I’m pretty sure that after constantly calling and checking on my car for 5 weeks I’m going to have to get another car.
@Kia 5 weeks and no resolution. All I i’ve gotten is a run around and excuses. I have received conflicting information from the dealership and customer care.
@Kia Dear Kia! My car has been sitting at the dealership since May 3rd. It’s been 4 weeks of we are waiting to get something from the service manager at the dealership. It’s been 4 weeks of frustration. It’s been 4 weeks of paying for a rental.
@Kia no one cares about my car because my warranty expired. No one cars that I consistently took my car to @GreenwayKiaWest for maintenance and now that there is a major problem I’m being overlooked and ignored
@Kia what do don’t underdone is that Kia Clermont was able to call ME within a week to tell me the problem and the cost but yet you can’t get a form or response from the dealership in 3 weeks.