Access Media 3

Offering a superior portfolio of Internet, television and voice services for multi-dwelling units & residences. For customer service, Tweet @Ask_AM3.

[Access Media 3 @accessmedia3]

@adbcoder @Upstream_Netwrk @Chasewoodapts Aditya, I want to extend our sincerest apologies for the inconvenience of being without Internet services. I know the Internet is now restored. I am glad to hear that this is the case, please do reach out to us if any other issues arise for the services at Chasewood Downs.

[Access Media 3 @accessmedia3]

@JORIE32 We're currently migrating to a different system and that's unfortunately causing long hold times. If you DM me your info I can see if there's a property issue or if it looks like something you'll need to talk to a technical support rep about.

[Access Media 3 @accessmedia3]

@thoroughlynerdy Sorry for the delay in reply. We're currently migrating to a different system and that's unfortunately causing long hold times. Were you able to get through to anyone? DM me your info and I'll be happy to help.

[Access Media 3 @accessmedia3]

@lindstx84 Hi Lindsey! Sorry you're having issues! If you want to DM me your information I'll be happy to take a look at it for you. We do have 24/7 tech support available as well.

[Access Media 3 @accessmedia3]

@RangerNation87 I'm sorry you're having service issues. Did this get taken care of? Feel free to DM me with your account information and I'll be happy to look into this.

[Access Media 3 @accessmedia3]

@danicalbarnett We are sorry for any service interruption. Are you still experiencing an internet outage?

[Access Media 3 @accessmedia3]

@DartTalk We are sorry to hear of your invoice with hold time. Has your issue fully been resolved?

[Access Media 3 @accessmedia3]

@jst4kickzz @Ask_AM3 We would be more than happy to take a deeper review into any additional billing inquires you may have. Please call us at 866-263-3241.

[Access Media 3 @accessmedia3]

@Kenc1007 There is an additional piece of equipment that was received after your first tech. We will reach out in order to reschedule your appointment

[Access Media 3 @accessmedia3]

@Kenc1007 We have scheduled for the soonest possible appointment and have assigned a next day technician set. We appreciate your patience, thank you.

[Access Media 3 @accessmedia3]

@Kenc1007 We understand your frustration and do apologize about your current issues with service. I see you appointment set for tomorrow 6/21.

[Access Media 3 @accessmedia3]

@Pamfergy68 If an additional part is needed we may be at liberty of waiting to receive it. May I have the name of your property?

[Access Media 3 @accessmedia3]

@Pamfergy68 We have yet to receive any additional account info in order to assist you. We are happy to help please provide account info, thank you

[Access Media 3 @accessmedia3]

@Pamfergy68 We still need some additional info in order to access your account and fully assist. Please DM us or email [email protected]

[Access Media 3 @accessmedia3]

@Pamfergy68 We can assist you with retaining the correct speed. Please DM you account information in order to escalate this. Thank you!

[Access Media 3 @accessmedia3]

@LoganMEnglish @DIRECTV We are terribly sorry to hear of your recent issues with service. Please DM your account info. We look forward to escalating this. Thank you

[Access Media 3 @accessmedia3]

@Lyndondaniel9 @Ask_AM3 The issue was linked to your property needing a replaced router. This has been newly installed. We appreciate your patience, thank you!

[Access Media 3 @accessmedia3]

@danicalbarnett We are currently replacing your property router. Service should be up and running shortly. Thank you for your patience!

[Access Media 3 @accessmedia3]

@danicalbarnett We are terribly sorry to hear of your inconvenience. May I have the name of you property?

[Access Media 3 @accessmedia3]

@Mike_Rupe517 We have no registered outages within you area. This may be and individual issue. Please contact us at 866-263-3241. Thank you!