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Where your brand meets your customers
We also created @MalcolmApp

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When did the internet get so beige? https://t.co/t0ZJVPtbDE
#brand #ux #digitaldesign #designsystems #digitalexperience

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Happy Holidays & Season's Greetings to all our customers, suppliers, staff, alumni & friends. Enjoy the break and see you in 2026! #xmas #christmas #ackmas

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🔑 The next big AI shift isn’t another model. It’s MCP. What is MCP and why should you care? 👉 https://t.co/WoqyodDfiA #AI #ArtificialIntelligence #MCP

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From service hub to sales machine 🚀 Unlock the hidden power of customer portals! Your customer portal isn’t just for support - it’s a secret weapon for boosting sales 💰 amplifying marketing 📣 and building a standout brand 🌟. Here’s how to activate: 🔗 https://t.co/HtPKzYVaJV

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What makes a good software interface? https://t.co/4KNOVaVX07 #thoughts #software #design #interface #ui #ux

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Happy Holidays & Season's Greetings to all our customers, suppliers, staff, alumni & friends. Enjoy the break, see you in 2025! #xmas #christmas

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🛍️ Ever wondered how Black Friday began? 🤔 Dive into its history & snag the best UK deals of 2024! 🖤💸 Don’t miss out: https://t.co/QPMbmm1Vo6 #BlackFriday #UKDeals

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Old is new and new is old! 📦✨ Dive into the world of #bundling & #unbundling with our latest blog post: Discover 10 trends proving everything old is new again! Read more: The Art of Bundling and Unbundling 📚🔗 https://t.co/8eci0y9pUZ #Trends #Innovation

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💰 Logged into Internet Banking today? 🏦 Ever thought about the tech layers behind it? Probably not 🤣 But it's super interesting (really!) - take a look: https://t.co/bugeNpHPS2 #banking #online #orchestration #integration #display #layers

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Even when your business is closed, your brand never sleeps! 🌙 Is your out-of-hours customer service falling short? It's time to rethink your strategy and keep your brand active 24/7! 📞
https://t.co/tkLDcm8gM6 #CustomerService #247 #brand #CustomerExperience #AlwaysOn

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🔍 Are online reviews still your go-to for making decisions? From 🍿 Netflix binges to life-changing choices, discover how digital feedback shapes our choices and the fight against fake reviews. Dive in ➡️ https://t.co/DeFrTbmB0k #ConsumerTrust #FakeReviews

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Exciting news from team Malcolm! #SaaS #CustomerService #CustomerExperience

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Ouch! The winners of the 2023 awards for worst customer service are …https://t.co/JUdK8fT1xN #CustomerService #2023

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Happy Holidays & Season's Greetings to all our customers, suppliers, staff, alumni & friends. Enjoy the time off and we'll see you in 2024! #xmas #christmas

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Building a brand that resonates with consumers goes beyond catchy slogans. Learn how actions can foster customer loyalty and trust. #BrandLoyalty #ConsumerTrust 💡https://t.co/K9Ak2fY40r

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Unlock the potential of transactional emails! Discover 10 ways to enhance customer engagement and elevate your brand 📧🔥 📈 🚀 https://t.co/B3vFsW0Crf #email #emails #transactional #cx #brand #CustomerExperience

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Guarding the Web Galaxy isn't just for superheroes. With our guide, it's for everyone! 🌌🔧 How best to monitor your web application: https://t.co/fEfCamftLN #monitoring #applications #247

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Ever thought about turning your unique service into a scalable product? #product #service https://t.co/G7hnmmSJaG

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🎮 From PlayStation to Starbucks ☕, it's not about who did it first, but who did it BEST. Dive into 10 game-changing examples! 🔗 #Business #Disrupters #MarketLeaders https://t.co/MuPieyjxV2

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📱 WhatsApp & business: a match made in digital heaven? Dive into our latest blog post to discover the evolution, challenges & strategies for modern business communication: https://t.co/G2ZIddCJng #WhatsApp #customer #comms #messaging