Si Elliott

Part time cowboy, spending the days doing marketing! All the views expressed here are (mostly) my own, and can be neither regarded as accurate or interesting.

[Si Elliott @actuallysi]

@AsdaServiceTeam so delivery driver is 2 hours late, doesn’t apologise for the delay. Then drives into the building breaking the guttering and tiles off the roof, and doesn’t even have the manners to let us know. Who do I contact to send the bill for damages?

[Si Elliott @actuallysi]

@asda so delivery driver is 2 hours late, doesn’t apologise for the delay. Then drives into the building breaking the guttering and tiles off the roof, and doesn’t even have the manners to let us know. Worst delivery service ever, who do I contact to send the bill for damages?

[Si Elliott @actuallysi]

@telsa @elonmusk Tesla setting new records in being the worst company to try and buy from. 3 months down the line and a 48% increase in quoted monthly costs #worstcustomerexperience

[Si Elliott @actuallysi]

@elonmusk @Tesla please sort out your finance partners, they are literally ruining your brand and customer experience. 2 x identical Tesla’s ordered 6 weeks apart. Same price of car from Tesla, same contract hire terms, with @lexautolease 35% increase on the monthly payments.

[Si Elliott @actuallysi]

@EastMidRailway I have messaged you if you can provide the email address please

[Si Elliott @actuallysi]

@EastMidRailway for some reason refusing that a train was delayed on the way back from London and refusing a claim. Not sure how this really works, just deny the facts?

[Si Elliott @actuallysi]

@EastMidRailway An email address would be much more convenient than having to call someone and be on hold for ages. Do you have one?

[Si Elliott @actuallysi]

@EastMidRailway Now the claim is too old to open a new claim and you can’t appeal twice

[Si Elliott @actuallysi]

@EastMidRailway I’ve tried and it refused the claim a second time

[Si Elliott @actuallysi]

@VirginAtlantic hey guys, any chance someone could answer the phones for the flying club. Been on hold for 45 mins trying to resolve a missing companion voucher because there’s no other way to contact you…

[Si Elliott @actuallysi]

& still nothing from @VirginAtlantic - appalling customer service and no monitoring of social comments (or just not interested)

[Si Elliott @actuallysi]

After a week of waiting for a response on a complaint with @VirginAtlantic i now wait on hold on a Friday night to speak to someone. Quite incredible how an airline who have been famous for great service can treat Flying Club members so badly.

[Si Elliott @actuallysi]

@VirginAtlantic & still nothing. An airline that has gone from exceptional customer service to appalling, whilst trying to overcharge Flying Club members. #poorcustomerservice

[Si Elliott @actuallysi]

30 minutes on hold with no answer. Guess I’ll try again in the morning … @VirginAtlantic

[Si Elliott @actuallysi]

@paddypower #WhatOddsPaddy on a Chiefs v Eagles Super Bowl final?

[Si Elliott @actuallysi]

@hotelsdotcomuk - as a Rewards Gold member, what's the best number for me to call relating to an issue? A colleague has a booking problem and isn't able to speak to anyone to resolve it...

[Tom Dascombe @TomDascombe]

The new https://t.co/0FyluGpKqA has gone live! Please have a look at the horses in training and the horses we still have for sale.

And Route have kindly agreed to sponsor the Yard. 👏

The new rugs and jackets should look very smart at Haydock Park tomorrow. #runner #sponsor

[Si Elliott @actuallysi]

So order a new phone with @SkyUK because it’s ‘in stock’. After a month of waiting they cancel the order without telling me. Only found out when logging in to try and find a delivery date #awfulcustomerservice