Acuity Research & Practice

Social Housing & Technology - Resident satisfaction, performance benchmarking, learning & development, and consultancy services in #ukhousing

[Acuity Research & Practice @acuity_research]

📖✍️ To finish the day, a book signing of 𝘚𝘩𝘰𝘸 𝘔𝘦 𝘛𝘩𝘦 𝘉𝘰𝘥𝘪𝘦𝘴: 𝘏𝘰𝘸 𝘞𝘦 𝘓𝘦𝘵 𝘎𝘳𝘦𝘯𝘧𝘦𝘭𝘭 𝘏𝘢𝘱𝘱𝘦𝘯, winner of the Orwell Prize for Political Writing 2023.

[Acuity Research & Practice @acuity_research]

🎤✨ Our keynote speaker, Orwell prize winning author @PeteApps, is now sharing his expertise and shedding light on crucial housing issues.

#acuityconference #socialhousing

[Acuity Research & Practice @acuity_research]

🗣️ Highlighting the importance of complaints, Peter says, “Complaints are among the most valuable data your organisation has. Use it”

[Acuity Research & Practice @acuity_research]

🔎 Time for two breakout sessions!

➡️ Our director Denise Raine, is sharing strategies for optimising TSM Satisfaction Surveys. 📊

➡️ Colin Sales from @3C_Consultants_, is providing valuable guidance on how to adapt and thrive in the digital age. 👩‍💻

#acuityconference #tsms

[Acuity Research & Practice @acuity_research]

🗣️ Anne Taylor, CEO of Thorngate Churcher Trust, says “Don’t let perfect be the enemy of good”

[Acuity Research & Practice @acuity_research]

🎤 Next up speakers from Thorngate Churcher Trust, Charity Bank and Markham Consultancy, are revealing how one small housing provider proved it is possible to pursue ambitious aspirations despite the economic headwinds.

#acuityconference #socialhousing

[Acuity Research & Practice @acuity_research]

🎤 Our first speaker of the afternoon, Verity Richards, Head of Services @HousingOmbuds, is diving into the new Complaint Handling Code and what it means for landlords.

#acuityconference #socialhousing #complaintshandling

[Acuity Research & Practice @acuity_research]

🎤 Members of the housing team, @Penningtonslaw, Hugo Stephens and Caroline Leviss, have taken to the stage to speak about the sector’s new consumer standards and their implications.

#acuityconference #consumerstandards #ukhousing

[Acuity Research & Practice @acuity_research]

🎤 So pleased to welcome @rachaelwHsg, Head of Policy and External Affairs @CIHhousing, covering professionalising the sector, the political landscape and what this means for the housing agenda, 2025 Future Homes Standards and more!

[Acuity Research & Practice @acuity_research]

🎉 Thrilled to kick off our annual conference in London today, welcoming an array of our benchmarking members. It promises to be a day filled with invaluable insights and networking opportunities. #socialhousing #tsms #rsh #benchmarking

[Acuity Research & Practice @acuity_research]

This makes good reading 📖 🤓👍

[Housing Ombudsman @HousingOmbuds]

Read our latest Spotlight report on attitudes, respect and rights. It looks at issues around communication and relationships, a key theme being landlord's processes.

Find out more: https://t.co/LMZDHYgq3q

#ukhousing

[NIFHA @NIFHA]

Benchmarking - what can we do with the stats? Breege Dolan @acuity_research & Trudy Creane @CommunitiesNI share their expertise at the @NIFHA Finance Conference. Bookings close today at 2pm so don’t miss out: https://t.co/uT8UaZlz7P
@DanskeBank_UK @Devonshires @ASMaccountants

[Acuity Research & Practice @acuity_research]

@natfedJo from @natfednews talks today about the social housing sectors reputation and all the great work that they are doing. Very pleased you could join us today. #socialhousing

[Kate Henderson @KateNHF]

Good to be on @BBCBreakfast talking about our research on overcrowding in England and the devastating impact this is having on children.

We need an urgent, long term, national plan aimed at drastically increasing the number of affordable and social homes across England.

[Acuity Research & Practice @acuity_research]

So pleased to welcome @JPrestwichHsg, Director of Policy & External affairs from the @CIH_Policy to the stage to give a talk on the current operating environment and policy update. #socialhousing

[Acuity Research & Practice @acuity_research]

Very excited to welcome a large number of our benchmarking members to our annual conference this morning in London. Going to be an informative day. #socialhousing #tsms #rsh #benchmarking

[Acuity Research & Practice @acuity_research]

Our wonderful and insightful associate Steve Smedley has written a piece for us on a Rough Guide to the TSMs Part One: the Finalised Metrics and Associated Requirements. If you are in housing, it is well worth the read!

https://t.co/4FJoU3GtlR

[Acuity Research & Practice @acuity_research]

Exciting news! We're currently recruiting for a number of Market Research Homebased Telephone Interviewers.

Have a look at the advert below and if this sounds like you then send us a message or click on the link to take part in an online interview

https://t.co/7hTg8NFnn3

[Acuity Research & Practice @acuity_research]

This month's blog post is the second part in our series of initial thoughts on the RSH’s proposals. In this post we explore the Tenant Satisfaction Measures suite, part of the RSH's first step in rebuilding proactive consumer regulation.
https://t.co/L3vq7fi19n

[Acuity Research & Practice @acuity_research]

The next webinar in our series of essential business intelligence starts tomorrow at 10:30am, lead by Acuity Director Denise Raine. Click below to book your space!

https://t.co/1Da231S8Fi