Adrian Cox

[Adrian Cox @ad21779]

@X_customerdpt Done — hoping someone at Curry’s will finally do what you say you will do

[Adrian Cox @ad21779]

@currys What about getting your CEO Alex Baldock to focus on getting the basics right: customer service. You have £500 of mine on a gift card that you say expired two months after I used it, despite T&Cs saying it should be two years. That’s no joke

[Adrian Cox @ad21779]

@currys Ho ho ho. Reminds me of your business model which seems to include prematurely expiring gift cards that have £500 on them. Other potential customers should be warned

[Adrian Cox @ad21779]

@currys Just off the phone with your rep who told me (as all of his colleagues have done over five calls over the past few weeks) that they have it in hand and I should wait 24-48 hours and it will be resolved. Nothing ever happens. You’ve taken almost £500 from a customer. Shocking

[Adrian Cox @ad21779]

Dealing with @currys on the phone right now. Fourth long call in as many weeks. They say a gift card has expired two months after using it, even though their T&Cs say it should be two years. Shocking behaviour

[Adrian Cox @ad21779]

@headedforhades @KimSeagrove @MaryPoppins Thanks — looks like they’ve just changed their mind and will now refund — good to see them being responsive. Stay healthy!

[Adrian Cox @ad21779]

@KimSeagrove @MaryPoppins ... that it was worth coming into London as the show would go ahead; cancelled even after checking people in the queue; and are now going against their refund policy by only offering vouchers. Mary Poppins would not be impressed

[Adrian Cox @ad21779]

@KimSeagrove @MaryPoppins Hi -- agree -- I don't think anyone feels anything but kindness and sympathy for the cast/crew who are having a terrible time with this. They're being let down by Disney/Cameron Mackintosh who refused to offer vouchers beforehand, despite the situation; insisted this morning...

[Adrian Cox @ad21779]

@opodo @SingaporeAir Booking ref 4450574391

[Adrian Cox @ad21779]

@opodo not processing refund despite @SingaporeAir approval and over 30 hrs waiting on phone — Customer Service..?

[Adrian Cox @ad21779]

@Fly_Norwegian refuses to comply with independent UK Aviation ADR binding decisions awarding our family compensation nine months after cancelling our flights. No communications. Outrageous!