Adam

[Adam @adam_b76]

@ChucklingCheese So fair play to them, my parcel has arrived today. Whilst I know this may not be the same for everyone what turned out to be my worry, it ended with me being able to wrap it up & put under the tree. Merry Christmas to the customer care team & thank you. Sorry I doubted you all

[Adam @adam_b76]

@ChucklingCheese So 22 hours after the dispatch email, Evri are saying they have not received the package. I worry that the item has been “dispatched” just so Evri can now be blamed if the parcel does not arrive in the next 24hrs.

[Adam @adam_b76]

@kieranthomas12 @memmo_support 13 emails sent, have asked for refund & they are just now ignoring emails.

[Adam @adam_b76]

@memmo_support how long does it take to respond to an email about an order, do you have an SLA ? I emailed on Saturday & not had a reply about a video I received / ordered

[Adam @adam_b76]

@Dimblondejenni @ChucklingCheese Update: Item has been dispatched, awaiting for evri to update the status. On both occasions when I was able to speak to staff, they were super nice & reassuring.

[Adam @adam_b76]

@Dimblondejenni @ChucklingCheese Update: After 8 calls over 90 mins, spoke to a really nice lady, who advised me their system is down so could not update me 😭. She was adamant that items before the cut off will be here, she just couldn’t tell me when, despite my order showing “processing”. Will try again tomoz.

[Adam @adam_b76]

@RosieRed124 @ChucklingCheese Update: Now got an email saying it’s been shipped, website order says Completed, Evri say not received (but that is standard on the same day). Let’s hope Evri deliver in time 🤞🏻🤞🏻😭😆

[Adam @adam_b76]

@RosieRed124 @ChucklingCheese No to my email, but I called today & was told it would be dispatched today, had a system email about 90 mins ago saying, it’s being picked, but no dispatch email yet.

[Adam @adam_b76]

@RosieRed124 @ChucklingCheese Same with me too, no response to my email either. (Other than the auto response)

[Adam @adam_b76]

@Boca1965 @ChucklingCheese I did get through eventually to speak to someone, took a while, but at least someone did pick up. Date is only an estimate I was told, but anything before cutoff will be here before Xmas 🤞🏻

[Adam @adam_b76]

@Boca1965 @ChucklingCheese Same here, not good service. Only ordered as it said it would be before Christmas and the delivery date on order confirmation has passed.

[Adam @adam_b76]

@memmo_support This is just a scam, you are ignoring my emails, messing me around & not issuing a refund, it’s a disgrace, conning people out of money !!! Awful customer service.

[Adam @adam_b76]

@memmo_uk don’t use this company, if you have any issues, they will ignore you. Have been sending emails about a video for over a month. Cost me over £50 and video is not usable. Their main competitor, I’ve never had this issue. Awful customer service.

[Adam @adam_b76]

@memmo_support I have been trying to resolve an issue since beginning of November, a first I had some responses from Samantha A but now just being ignored. Can’t recommend this company, awful customer service. No refund given!!

[Adam @adam_b76]

They will look for it, this is 5 months after it was taken from my father, they are not progressing the claim of the stolen / lost item !!!

[Adam @adam_b76]

@MKHospital warning to all patient’s & families. My elderly fathers iPhone was stolen from him by a member of staff end of March. We raised this on the day it was lost, tracked it to an area where only Staff have access...

[Adam @adam_b76]

Update, Hospital Security rang today to say that the phone was not stolen (“no evidence”) and that this is common and they have a number of phones and if I can describe it…