Adam Blake

Key Account Manager Royal Caribbean. Southerner living in the Midlands. All opinions my own.

[Adam Blake @adamblake1990]

Another Big Royal Thank You 💫

We are thrilled to have been nominated for three amazing awards at the Travel Weekly Globe Travel Awards 2024: Best Mainstream Cruise Company, Best Trade Friendly Cruise Company, Best Trade Sales Team.

Here’s the link
https://t.co/aAeS78lz3I

[Norwich City FC @NorwichCityFC]

𝗔𝘁 𝘁𝗶𝗺𝗲𝘀, 𝗶𝘁 𝗰𝗮𝗻 𝗯𝗲 𝗼𝗯𝘃𝗶𝗼𝘂𝘀 𝘄𝗵𝗲𝗻 𝘀𝗼𝗺𝗲𝗼𝗻𝗲 𝗶𝘀 𝘀𝘁𝗿𝘂𝗴𝗴𝗹𝗶𝗻𝗴 𝘁𝗼 𝗰𝗼𝗽𝗲, 𝗯𝘂𝘁 𝘀𝗼𝗺𝗲𝘁𝗶𝗺𝗲𝘀 𝘁𝗵𝗲 𝘀𝗶𝗴𝗻𝘀 𝗮𝗿𝗲 𝗵𝗮𝗿𝗱𝗲𝗿 𝘁𝗼 𝘀𝗽𝗼𝘁.

Check in on those around you.

#WorldMentalHealthDay | #YouAreNotAlone | @samaritans

[Adam Blake @adamblake1990]

@virginmedia The complaint was put in on the 13th July, so the team aren’t moving that quickly. £300 is clearly inconsequential for @virginmedia, but it is a chunk for me. 28 days is ridiculous. But I suppose if you treat all of your customers like this, there must be a lot of complaints.

[Adam Blake @adamblake1990]

@virginmedia social media team, please help me out here. I am currently on hold to ‘customer services’ who have informed me that it will take 45 days to process a refund which you shouldn’t have taken in the first place! I’ve moved house and provided proof. Still been charged.

[Adam Blake @adamblake1990]

@virginmedia 28 days will take me to the 45 days for the cheque to supposedly arrive. Why is it acceptable for @virginmedia to keep my money when it has wrongfully done so?

[Adam Blake @adamblake1990]

@virginmedia The money should never have been taken, and your response was that I can have it back in 45 days.. It’s simply scandalous.

[Adam Blake @adamblake1990]

@virginmedia Please don’t make me go through that again.. Clearly the staff are poorly trained and ill informed. I simply want a common sense phone call with someone who can put the £300.00 back into my account. I have provided all of the required home moving proofs in the dates required.

[Adam Blake @adamblake1990]

@virginmedia I sure could do with an outbound phone call. Especially when one was promised yesterday afternoon. If you want to PM me, I’ll happily provide the required information so you can help me.

[Adam Blake @adamblake1990]

@virginmedia I did say I wanted to complain, they said it will take up to 30 days for someone to call back. I said I still want to complain and they said they had passed that over to the complaints team.

I did ask to be transferred, but complaints don’t have a telephone number…

[Adam Blake @adamblake1990]

@virginmedia No luck there @virginmedia the person I spoke with said they would call me back in 20 minutes. That was yesterday at 4PM… all I am asking for is the money you wrongfully took from me back. #robbery

[Adam Blake @adamblake1990]

@virginmedia @virginmedia vaishnavi, has been terribly unhelpful, as well. Apparently, it is Virgin Media policy to lie, lie, lie and lie again. But if you ask them to move away from policy it is impossible.

[Adam Blake @adamblake1990]

@virginmedia And now Matt was not telling me the truth. But there is magically no record of the call & no notes..

[Adam Blake @adamblake1990]

@virginmedia Delightful level of service. @virginmedia

[Adam Blake @adamblake1990]

@virginmedia Seriously.. apparently a cheque is being sent up to 45 days… when questioned where it was being sent.. you probably guessed to my old address.

[Adam Blake @adamblake1990]

@virginmedia Via email within two weeks of moving. It is on your system, Matt has checked and refund now being issued within 7 days instead of 45..

[Adam Blake @adamblake1990]

@Arsenal #parched @petercrouch