Adam Firester

IT Operations Executive by trade | Nerdy and creative by nature | World traveller | Huge fan of Horror, Sci-Fi and Heavy Metal

[Adam Firester @adamfirester]

Meet the Candidates, Night 3 - https://t.co/JnRHggtwPf

[Adam Firester @adamfirester]

Meeting Reminder - 10/16/2025 - https://t.co/Puuymymk2O

[Adam Firester @adamfirester]

Meeting Notice - 10/16/2025 - https://t.co/firrijQBcc

[Adam Firester @adamfirester]

Meeting Reminder - 9/18/2025 - https://t.co/kvFrWKBtur

[Adam Firester @adamfirester]

Meeting Notice - 9/18/2025 - https://t.co/QxStvbLlx4

[Adam Firester @adamfirester]

Meeting Notice - 6/18/2025 - https://t.co/CPgLzHU5qt

[Adam Firester @adamfirester]

Meeting Notice - 5/15/2025 - https://t.co/LrbLibUVpJ

[Adam Firester @adamfirester]

Meeting Notice - 5/15/2025 - https://t.co/ST1djRXamz

[Adam Firester @adamfirester]

Meeting Reminder - 4/17/2025 - https://t.co/cdMqwc7Lqy

[Adam Firester @adamfirester]

Meeting Notice - 4/17/2025 - https://t.co/sMNqGJ9djI

[Adam Firester @adamfirester]

Memorial Day Parade is on - https://t.co/yQHYuUDCnk

[Adam Firester @adamfirester]

@declan_durcan @NETGEAR Armor subscription for the Orbi. They cannot seem to figure out how to properly transfer it from one unit to another, even after 40 days. DB updates are hard!

[Adam Firester @adamfirester]

Hey @NETGEAR, is purchasing ProSupport supposed to actually provide support, or does it just buy the privilege of frequent conversations with your support technicians?

[Adam Firester @adamfirester]

I’m curious to know how @NETGEAR finds it acceptable for a customer to wait 48 hours for the Customer Care Team to acknowledge a request, plus another 5-7 business days to review the case, when 7 other cases for the same issue were opened over 40 days without resolution.

[Adam Firester @adamfirester]

Hey @NETGEAR, when a support case is not started despite the customer calling 2x, is that an attempt to close it within 48hr to hide bad press from mgmt b/c the case is a follow-up to several others that were mismanaged, or just pure ineptitude?

[Adam Firester @adamfirester]

Hey @NETGEARhelp, when Customer Support promises a customer that a supervisor will call to discuss an issue, and they fail to do so, is that the Customer experience that @NETGEAR is aiming to provide?

[Adam Firester @adamfirester]

Hey @NETGEAR, did you know that malicious attackers don’t take a break over the weekend? Why does your company willingly leave its customers exposed when the Armor subscription they paid for cannot be used?

[Adam Firester @adamfirester]

Hey @NETGEAR, given that the 2nd “C“ in CCT stands for care, shouldn’t they care about broken SLAs and leaving the customer stranded with a problem?

[Adam Firester @adamfirester]

Hey @NETGEAR, is there a prize for the customer holding a record number of cases with breached SLAs for a single issue? How about length of time for CCT to correctly transfer an active, paid subscription from one device to another?

[Adam Firester @adamfirester]

Hey @NETGEAR, when a customer needs to open 8+ support cases in an attempt to address an issue, and each one gets closed without success, does the executive team see that in its dashboard reports, or do they only care about time to closure?