Adarsh Maurya

Musician

[Adarsh Maurya @adarsh1601]

@MrBeast 136482

[Adarsh Maurya @adarsh1601]

@MrBeast Crazy good 🤌🏻✨

[Adarsh Maurya @adarsh1601]

It’s been around 24 hours and still waiting for a satisfactory response from Swiggy @Swiggy @SwiggyCares

[Adarsh Maurya @adarsh1601]

Absolutely furious with @Swiggy @SwiggyCares
This is not one bad order, this is a pattern of disrespect, money loss, and shutting customers off mid-conversation.
Thread 👇 (1/13)

[Adarsh Maurya @adarsh1601]

@SwiggyCares, this is not just about the money.

It’s about principles, ethics, wasted time, and the utter disrespect I’ve faced repeatedly.
Offering a ₹150 coupon with conditions after consistent service failures and then shutting down the conversation is unacceptable.

[Adarsh Maurya @adarsh1601]

@SwiggyCares your “customer support” is a loop of copy-paste replies, tiny coupons, and shutting chats mid-conversation.

Lost ₹500+ due to your failures, offered ₹150 with T&Cs, and then told “best possible solution”.

This is disrespectful. Period.

[Adarsh Maurya @adarsh1601]

@SwiggyCares 226432177745675
There you go, this was today’s order
And I have like 3-4 more orders which had issues, but it’s not just about that
It’s about how disrespectful your Customer Care service is

[Adarsh Maurya @adarsh1601]

@SwiggyCares @SwiggyCares How many order numbers do you want before you stop disrespecting customers?

Your customer service is absolutely shitty, constant suspicion, fake promises, and chats closed while people are typing. This isn’t help, it’s humiliation.

Shame on you, Swiggy. Do better.

[Adarsh Maurya @adarsh1601]

In total, I wasted 2 HOURS of my life.

Past midnight. Hungry. Exhausted.

What did I get?
No food.
No resolution.
Only one line: “Please wait.” (12/13)

[Adarsh Maurya @adarsh1601]

I tried reaching higher support.

No direct way.
Went through billing issues. Asked to speak to a senior authority.

Waited 5 minutes.
Then 10 minutes.
Then 30 minutes. (11/13)

[Adarsh Maurya @adarsh1601]

I even paid for Swiggy One.

Completely useless.
No priority. No accountability.

Just a marketing scheme to extract more money. (10/13)

[Adarsh Maurya @adarsh1601]

This is not customer service.
This is humiliation.

Closing chats while a customer is typing is the highest level of disrespect. (9/13)

[Adarsh Maurya @adarsh1601]

They made me wait again.

Then said: “There’s nothing I can do.”

And while I was typing my reply,
THE CHAT WAS CLOSED AGAIN. (8/13)

[Adarsh Maurya @adarsh1601]

At this point, I asked for a refund.

Considering I already had 3 wrong orders last month, I asked them to credit this amount to Swiggy Money so I could reorder.

This was the bare minimum they could do. (7/13)

[Adarsh Maurya @adarsh1601]

A human agent finally joined.

It was 12:15 AM. I was hungry, tired, and frustrated.

All he kept saying:
“Please wait sir.”

When I asked how long, the answer was:
“I don’t know sir, please wait.” (6/13)

[Adarsh Maurya @adarsh1601]

I contacted support.
The bot kept saying: “15 minutes.”
Again: “15 minutes.”
Again: “15 minutes.”

Delivery time crossed 60–70 minutes. (5/13)

[Adarsh Maurya @adarsh1601]

I ordered burgers ONLY because Swiggy showed 25–30 mins delivery.

That was the only reason I ordered.

45 minutes passed. No food. No update. (4/13)

[Adarsh Maurya @adarsh1601]

I ignored it. Took the loss. Didn’t want it to get to my head.

Yes, I lost a lot of money, but I let it go.

Until tonight. Tonight was not acceptable. (3/13)

[Adarsh Maurya @adarsh1601]

In just the last ONE month, I received 3 wrong orders from Swiggy. Every time I complained, support closed the chat on my face.

One day alone, while I was literally begging them not to disconnect, they shut the chat FOUR TIMES while I was typing. (2/13)