Addison Lee Help

Part of Addison Lee's Customer Service team,answering your queries Monday – Friday 08:00 – 18:00 & Saturday & Sunday 09:00 – 17:00. On phones 24/7 0207 387 8888

[Addison Lee Help @AddisonLeeHelp]

@CeciliaHe320 Good afternoon,
please email [email protected]

[Addison Lee Help @AddisonLeeHelp]

There is currently an issue with our booking site. We’re working hard to fix this as soon as possible. In the meantime, bookings can be made using our app or over the phone through our Customer Services team on 020 7387 8888

[Addison Lee Help @AddisonLeeHelp]

@MelRap I'm so sorry to hear that. Please DM us the details.

[Addison Lee Help @AddisonLeeHelp]

@Subbafer @AddisonLeeCabs Good afternoon,

Thank you for making us aware.

This has been referred to our Driver Liaison Team urgently.

If you require any further support or wish to discuss the matter further then please DM us.

[Addison Lee Help @AddisonLeeHelp]

@MicTache @AddisonLeeCabs Hi Mihai, please DM us so that we can obtain some further details from you and have this raise internally. Kind Regards, Meg

[Addison Lee Help @AddisonLeeHelp]

@cate_wells Good Morning Cate, you can contact the team on 02073878888 or if you would like to enquire about the cancellation please email [email protected]

[Addison Lee Help @AddisonLeeHelp]

@neilhewitt Hello, please DM us a screenshot of the error message so we can look into this

[Addison Lee Help @AddisonLeeHelp]

@LordClutters Good afternoon,
Thank you for contacting us.
I am sorry to hear this.
Can you please DM us your booking reference so that we can look into this for you?

[Addison Lee Help @AddisonLeeHelp]

@LaSarine Please DM us so we can assist you

[Addison Lee Help @AddisonLeeHelp]

@chrisprodromou Please DM us with further details

[Addison Lee Help @AddisonLeeHelp]

@porco_drosso Hi! When you've booked as a guest you are unable to track via the app, as the two are not linked. You should be sent SMS link to track our driver, and our dedicated bookings team are on hand on 0207 387 8888 if you'd like live updates.

[Addison Lee Help @AddisonLeeHelp]

@bronaghinlondon Hello, please dm us your booking numbers so we can look at this :)

[Addison Lee Help @AddisonLeeHelp]

@gsg24 @AddisonLeeCabs Hi,

I am sorry to hear you are experiencing issues with the App. If your booking is not for today then you can call in on 0207 387 8888 or you can try the website https://t.co/1mzgsGmysF

[Addison Lee Help @AddisonLeeHelp]

@gsg24 Good afternoon,

Please DM us so we can support further.

[Addison Lee Help @AddisonLeeHelp]

@gsg24 Good afternoon,

Please call 0207 387 8888 for a quote and to check availability.

[Addison Lee Help @AddisonLeeHelp]

@dboxxer Good morning Damian,

Yes, we are here to help.

Please DM us for any support.

[Addison Lee Help @AddisonLeeHelp]

@jeffers_71 Good morning Mark, could you please DM us your query?

[Addison Lee Help @AddisonLeeHelp]

@Steviemelbs Good morning Stephen, Could you please DM us the booking details so this can be looked into?